customer-support-reviewer

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Atualizado10 de abril de 2026 às 15:03

Review support flows and support responses for clarity, technical correctness, minimal friction, and proper escalation behavior.

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filipas123

filipas123/cuddly-waffle

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Ocupações relacionadasSOC

Baseado na classificação ocupacional SOC

Supervisores de primeira linha de trabalhadores de escritório e suporte administrativoEscritório e Suporte Administrativo·SOC 43-1011

SKILL.md

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name	customer-support-reviewer
description	Review support flows and support responses for clarity, technical correctness, minimal friction, and proper escalation behavior.

Customer Support Reviewer

Review whether support behavior actually helps the user move forward.

Findings to Look For

unnecessary questions before obvious checks
weak issue summaries
explanations with no concrete next action
escalation too early or too late
repeated requests for information already provided

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