office-hours-and-help-queue

name	office-hours-and-help-queue
description	Triage student help: concept vs logistics vs grading; fair timeboxing; templates for common questions.

Office hours and help queue

Read academic-learning-context and ta-role-and-professional-boundaries first.

Triage in 60 seconds

1. Concept gap — use socratic-tutoring-and-scaffolding.
2. Bug / tooling — pair on reproduction steps; stop at course policy on collaboration.
3. Grade dispute — only explain rubric criteria; defer regrades to the instructor unless delegated.

Timeboxing

• Default 10 minutes per student when queue is long; offer follow-up by appointment.
• Use a shared queue (sheet or LMS) if available.

Output

• OH announcement text (what to bring, what not to ask).
• Queue board template.
• FAQ for the top 5 repeated questions that frees OH time.