| name | commerce-customer-service |
| description | Handle customer service operations for iCommerce. Use when managing tickets, order issues, returns, refunds, or support playbooks. |
Commerce Customer Service
Coordinate cross-domain customer support workflows.
How It Works
- Identify the customer and related orders or carts.
- Resolve the request using orders, returns, inventory, or checkout tools.
- Confirm outcomes and provide next steps.
- Document any exceptions or manual follow-up.
Usage
- CLI: use
stateset in natural language with --apply for writes.
- MCP tools span customers, orders, products, inventory, returns, and carts.
Output
{"status":"resolved","customer_id":"cust_123","order_id":"ord_123"}
Present Results to User
- Actions taken across domains.
- Key identifiers (customer, order, return, cart).
- Any remaining follow-up required.
Troubleshooting
- Missing identifiers: ask for email, order number, or cart ID.
- Conflicting statuses: verify latest order or return state before acting.
References
- references/customer-service-playbooks.md
- /home/dom/stateset-icommerce/cli/.claude/agents/customer-service.md
