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Exibindo SKILL.md
| name | chroma-memory |
| version | 1.0.0 |
| description | ChromaDB 向量记忆技能，实现跨会话记忆连续性保障 |
| triggers | ["chroma memory","向量记忆","chromadb"] |
版本: v1.0 | 日期: 2026-03-31 实现 4层抗遗忘系统的 L3（向量存储）和 L4（CRM快照） 专注文工业皮带 B2B 外贸场景。
chroma-memory 是红龙获客系统的向量记忆技能，基于 ChromaDB 实现。每轮客户对话自动存储到向量数据库，支持语义检索和客户隔离，用于跨会话记忆连续性保障。
| 命令 | 描述 | 触发时机 |
|---|---|---|
chroma:store | 存储一轮对话 | 每轮对话后自动调用 |
chroma:search <query> | 语义搜索对话历史 | AI 判断需要检索时 |
chroma:recall <customer_id> | 召回特定客户的对话历史 | 回访客户时 |
chroma:snapshot | 每日 CRM 快照（L4） | HEARTBEAT 每天 12:00 |
chroma:stats | 存储统计信息 | 内存健康检查时 |
调用时机：每轮对话生成后自动执行。
参数：
| 参数 | 类型 | 必填 | 说明 |
|---|---|---|---|
customer_id | string | ✅ | 客户唯一标识（公司名或邮箱前缀） |
turn | integer | ✅ | 对话轮次编号 |
user_message | string | ✅ | 客户消息原文 |
agent_response | string | ✅ | AI 回复原文 |
stage | enum | ✅ | 当前阶段：discovering / qualifying / proposal / negotiation / closed |
topic | enum | ✅ | 话题类型：pricing / technical / logistics / comparison / objection / followup / other |
metadata | object | ❌ | 额外元数据（来源渠道、国家等） |
自动标签检测：
| 标签 | 检测规则 |
|---|---|
has_quote | 消息中包含 price/cost/报价/美元/报价单 等词 |
has_commitment | 消息中包含 will/send/commit/答应/确认 等承诺词 |
has_objection | 消息中包含 too expensive/competition/quality/delivery time 等异议词 |
has_order | 消息中包含 order/purchase/buy/下单/成交 等购买词 |
has_sample | 消息中包含 sample/prototype/样品/打样 等词 |
示例：
chroma:store \
--customer "al_rashid_industries" \
--turn 5 \
--user "We need 50 units. What's the best price for FP2000 fingerpuncher?" \
--agent "Thank you for your inquiry. For 50 units of FP2000, our FOB price is..." \
--stage "qualifying" \
--topic "pricing" \
--metadata '{"source":"linkedin","country":"Saudi Arabia","product":"FP2000"}'
AI 调用约定：
每轮对话结束后，AI 自动执行：
1. 提取关键信息
2. 判断话题类型（topic）
3. 运行自动标签检测
4. 调用 chroma:store
参数：
| 参数 | 类型 | 必填 | 说明 |
|---|---|---|---|
query | string | ✅ | 自然语言搜索查询 |
customer_id | string | ❌ | 限定特定客户（不填则全局搜索） |
limit | integer | ❌ | 返回结果数量（默认 5） |
示例：
# 全局搜索"价格讨论"相关对话
chroma:search "price negotiation discussion" --limit 5
# 搜索特定客户的"报价"历史
chroma:search "quote pricing" --customer "al_rashid_industries" --limit 3
AI 检索触发时机：
| 场景 | 示例 |
|---|---|
| 客户引用过去事件 | "As we discussed last time..." / "上次你说的..." |
| 间隔 > 7 天回访 | 调用 chroma:recall |
| 承诺逾期未履行 | "你上周答应发的样品..." |
参数：
| 参数 | 类型 | 必填 | 说明 |
|---|---|---|---|
customer_id | string | ✅ | 客户唯一标识 |
limit | integer | ❌ | 返回最近 N 轮（默认 10） |
示例：
chroma:recall "al_rashid_industries" --limit 10
自动触发条件：
chroma:recall召回格式：
=== 客户历史召回：al_rashid_industries ===
最近 10 轮对话：
[轮次 5] 2026-03-28 | 话题: pricing | 标签: has_quote
客户：We need 50 units. What's the best price for FP2000?
AI：FOB price for 50 units of FP2000 is USD X/台...
[轮次 4] 2026-03-27 | 话题: technical | 标签: -
客户：What's the power consumption of FP2000?
AI：FP2000 power consumption is 2.2kW...
...
调用时机：HEARTBEAT 每天 12:00 自动执行。
功能：
快照内容：
{
"type": "crm_snapshot",
"timestamp": "2026-03-31T12:00:00+08:00",
"summary": {
"total_customers": 47,
"by_stage": {
"discovering": 12,
"qualifying": 15,
"proposal": 8,
"negotiation": 6,
"closed": 6
},
"pending_quotes": 8,
"overdue_commitments": 3,
"stale_leads_7d": 5,
"stale_leads_30d": 2
},
"top_pending"
chroma:stats
输出示例：
=== ChromaDB 存储统计 ===
总对话轮次: 847
总客户数: 47
向量维度: 1536
标签分布:
has_quote: 156 (18.4%)
has_commitment: 89 (10.5%)
has_objection: 112 (13.2%)
has_order: 23 (2.7%)
has_sample: 67 (7.9%)
按阶段分布:
discovering: 312 (36.8%)
qualifying: 289 (34.1%)
proposal: 156 (18.4%)
negotiation: 67 (7.9%)
closed: 23 (2.7%)
最近快照: 2026-03-31T12:00:00
所有数据按 customer_id 分区。任何查询都强制包含客户隔离条件：
# 伪代码示例
results = chromadb.query(
query_texts=[query],
n_results=limit,
where={"customer_id": customer_id} # ← 强制客户隔离
)
安全保证：
# chroma-memory 配置
chroma:
persist_directory: "{{DATA_DIR}}/chromadb/honglong-acquisition"
collection_name: "honglong_conversations"
embedding_model: "sentence-transformers/all-MiniLM-L6-v2"
dimension: 384
auto_tags:
enabled: true
languages: ["en", "zh", "ar", "es"]
keywords:
has_quote: ["price", "cost", "报价", "USD", "quotation", "quote"]
has_commitment: ["will", "send", "commit", "confirm", "答应", "确认"]
has_objection: ["expensive", "competitor", "quality", "delivery", "价格", "竞争"]
has_order: ["order", "purchase", "buy", "下单", "成交"]
has_sample: ["sample", "prototype", "样品", "打样", "specimen"]
snapshot:
每轮对话
↓
chroma:store（L3）
↓
ChromaDB 存储
↓
检索时 ←→ chroma:search / chroma:recall
每天 12:00
↓
chroma:snapshot（L4）→ 读取 CRM → 存储快照
故障时
↓
从 L4 快照恢复 L1 MemOS 状态
| 错误 | 处理方式 |
|---|---|
| ChromaDB 连接失败 | 降级到纯文本日志存储，标记"待同步" |
| 存储失败 | 重试 3 次，失败后写入备用文件 |
| 检索无结果 | 返回空列表 + 提示"无历史记录" |
| 客户 ID 不存在 | 返回空 + 提示"新客户，无历史" |