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satisfaction-feedback

Handle user satisfaction feedback. When users respond with "satisfied"/"unsatisfied", update FAQ usage count or record BADCASE. Trigger words: satisfied/unsatisfied/resolved/not resolved/thanks/满意/不满意/解决了/没解决/谢谢.

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Overview

Install command

npx skills add https://github.com/Harryoung/efka --skill satisfaction-feedback

Copy and paste this command into Claude Code to install the skill

Source

Harryoung/efka

Stars101

Forks19

UpdatedJanuary 17, 2026 at 14:22

File Explorer

2 files

SKILL.md

readonly

name	satisfaction-feedback
description	Handle user satisfaction feedback. When users respond with "satisfied"/"unsatisfied", update FAQ usage count or record BADCASE. Trigger words: satisfied/unsatisfied/resolved/not resolved/thanks/满意/不满意/解决了/没解决/谢谢.

Satisfaction Feedback Processing

Process user satisfaction feedback and update FAQ or record issues based on the answer source.

Trigger Words

Satisfied: satisfied, resolved, thanks, understood, ok, got it, clear, I see, 满意, 解决了, 谢谢, 明白了, 好的, 懂了, 清楚了, 知道了 Unsatisfied: unsatisfied, not resolved, wrong, incorrect, doesn't work, 不满意, 没解决, 不对, 错了, 不行

Processing Logic

Process feedback based on answer source from previous round (metadata answer_source):

Answer Source	Satisfied Feedback	Unsatisfied Feedback
FAQ	Increment usage count	Remove entry + Record BADCASE
Knowledge base file	Add to FAQ	Record BADCASE

Key Principles

Use file locks: Must use SharedKBAccess file locks when updating FAQ.md and BADCASE.md
Concurrency safety: Avoid data conflicts when multiple users operate simultaneously
Status update: Set session_status to "resolved" after satisfied feedback

Detailed Operations

For FAQ add/delete/modify operation details, see FAQ_OPERATIONS.md

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Source

Harryoung

Harryoung/efka

View GitHub Repository View Creator Repositories

Install command

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Run Skill in Manus

Useful forSOC

Customer Service RepresentativesOffice and Administrative Support Occupations43-4051L4

name	satisfaction-feedback
description	Handle user satisfaction feedback. When users respond with "satisfied"/"unsatisfied", update FAQ usage count or record BADCASE. Trigger words: satisfied/unsatisfied/resolved/not resolved/thanks/满意/不满意/解决了/没解决/谢谢.

Satisfaction Feedback Processing

Process user satisfaction feedback and update FAQ or record issues based on the answer source.

Trigger Words

Processing Logic

Process feedback based on answer source from previous round (metadata answer_source):

Answer Source	Satisfied Feedback	Unsatisfied Feedback
FAQ	Increment usage count	Remove entry + Record BADCASE
Knowledge base file	Add to FAQ	Record BADCASE

Key Principles

Use file locks: Must use SharedKBAccess file locks when updating FAQ.md and BADCASE.md
Concurrency safety: Avoid data conflicts when multiple users operate simultaneously
Status update: Set session_status to "resolved" after satisfied feedback

Detailed Operations

For FAQ add/delete/modify operation details, see FAQ_OPERATIONS.md