shopify-admin-customer-merge

name	shopify-admin-customer-merge
role	customer-support
description	Merges duplicate customer records: invokes Shopify's native customer merge API where supported, otherwise consolidates the loser record's tags and notes into the winner via customerUpdate.
toolkit	shopify-admin, shopify-admin-execution
api_version	2025-01
graphql_operations	["customer:query","customerMerge:mutation","customerUpdate:mutation"]
status	stable
compatibility	Claude Code, Cursor, Codex, Gemini CLI

Purpose

Resolves duplicate customer records identified by duplicate-customer-finder. Where the Shopify Admin API exposes customerMerge (a native merge that moves orders, addresses, subscriptions, and metafields onto a winner record), this skill calls it directly. When customerMerge is unavailable or fails for the given account pair, the skill falls back to consolidating searchable metadata — tags, notes, marketing consent — onto the winner via customerUpdate, then writes a clear annotation to the loser record so staff can complete the merge manually in Shopify Admin.

Prerequisites

• Authenticated Shopify CLI session: shopify store auth --store <domain> --scopes read_customers,write_customers
• API scopes: read_customers, write_customers

Parameters

Parameter	Type	Required	Default	Description
store	string	yes	—	Store domain (e.g., mystore.myshopify.com)
format	string	no	human	Output format: human or json
dry_run	bool	no	true	Preview merge plan without executing mutations
customer_winner_id	string	yes	—	GID of the customer record to keep (e.g., gid://shopify/Customer/12345)
customer_loser_id	string	yes	—	GID of the customer record to merge into the winner
use_native_merge	bool	no	true	Try customerMerge first; if it fails or is unavailable, fall back to consolidation via customerUpdate
merge_tags	bool	no	true	Union the loser's tags onto the winner
merge_note	bool	no	true	Append the loser's note to the winner (with timestamp prefix)
annotate_loser	bool	no	true	Write a note on the loser record pointing to the winner GID for manual cleanup

Safety

⚠️ Steps 2–4 execute mutations that modify customer records. customerMerge is irreversible — once orders and addresses are moved to the winner, the loser record is closed and cannot be split back. Run with dry_run: true first to confirm winner/loser GIDs and the merge plan. The default is dry_run: true. Always verify both records belong to the same human (matching email, phone, name) using duplicate-customer-finder output before committing. Do not merge a customer with active subscriptions or unfulfilled orders without confirming downstream systems will follow the new owner GID.

Workflow Steps

1. OPERATION: customer — query (called twice: winner and loser) Inputs: id: <customer_id>, select id, displayName, firstName, lastName, defaultEmailAddress { emailAddress }, phone, tags, note, numberOfOrders, amountSpent, emailMarketingConsent { marketingState }, smsMarketingConsent { marketingState }, addresses(first: 25) { id }, createdAt Expected output: Both records' full identity payload — abort if either GID does not resolve

2. OPERATION: customerMerge — mutation (only if use_native_merge: true and not dry_run) Inputs: customerOneId: <customer_winner_id>, customerTwoId: <customer_loser_id>, overrideFields: prefer winner's name/email/phone/locale/marketing-consent Expected output: job.id (merge runs asynchronously), userErrors. If userErrors indicates merge is not supported for this pair (B2B, gift card holder, subscriber, etc.), proceed to step 3 fallback.

3. OPERATION: customerUpdate — mutation (winner) — fallback path or when use_native_merge: false Inputs: input.id: <customer_winner_id>, input.tags: <union of winner.tags and loser.tags> (only if merge_tags), input.note: <winner.note + "\n[YYYY-MM-DD] Merged from <loser_email>:\n" + loser.note> (only if merge_note) Expected output: customer.id, customer.tags, customer.note, userErrors

4. OPERATION: customerUpdate — mutation (loser) — only if annotate_loser: true Inputs: input.id: <customer_loser_id>, input.note: "<existing note>\n[YYYY-MM-DD] DUPLICATE — merge target: <customer_winner_id>. Manually close in Shopify Admin once orders are reviewed.", input.tags: <existing + ["duplicate", "merged-loser"]> Expected output: customer.id, customer.tags, customer.note, userErrors

GraphQL Operations

# customer:query — validated against api_version 2025-01
query CustomerForMerge($id: ID!) {
  customer(id: $id) {
    id
    displayName
    firstName
    lastName
    defaultEmailAddress { emailAddress }
    phone
    tags
    note
    numberOfOrders
    amountSpent { amount currencyCode }
    emailMarketingConsent { marketingState marketingOptInLevel consentUpdatedAt }
    smsMarketingConsent { marketingState marketingOptInLevel consentUpdatedAt }
    addresses(first: 25) { id address1 city provinceCode countryCodeV2 zip }
    createdAt
  }
}

# customerMerge:mutation — validated against api_version 2025-01
mutation CustomerMerge(
  $customerOneId: ID!
  $customerTwoId: ID!
  $overrideFields: CustomerMergeOverrideFields
) {
  customerMerge(
    customerOneId: $customerOneId
    customerTwoId: $customerTwoId
    overrideFields: $overrideFields
  ) {
    job { id done }
    resultingCustomerId
    userErrors { field message code }
  }
}

# customerUpdate:mutation — validated against api_version 2025-01
mutation CustomerConsolidate($input: CustomerInput!) {
  customerUpdate(input: $input) {
    customer { id displayName tags note }
    userErrors { field message }
  }
}

Session Tracking

Claude MUST emit the following output at each stage. This is mandatory.

On start, emit:

╔══════════════════════════════════════════════╗
║  SKILL: Customer Merge                       ║
║  Store: <store domain>                       ║
║  Started: <YYYY-MM-DD HH:MM UTC>             ║
╚══════════════════════════════════════════════╝

After each step, emit:

[N/TOTAL] <QUERY|MUTATION>  <OperationName>
          → Params: <brief summary of key inputs>
          → Result: <count or outcome>

If dry_run: true, prefix every mutation step with [DRY RUN] and do not execute it.

On completion, emit:

For format: human (default):

══════════════════════════════════════════════
CUSTOMER MERGE OUTCOME
  Winner:           <name> (<email>)  Orders: <n>  Spent: $<n>
  Loser:            <name> (<email>)  Orders: <n>  Spent: $<n>
  Path used:        <native|fallback|skipped>
  Merge job:        <id or "n/a">
  Tags consolidated: <n>
  Note appended:    <yes/no>
  Loser annotated:  <yes/no>
  Errors:           <n>
  Output:           none
══════════════════════════════════════════════

For format: json, emit:

{
  "skill": "customer-merge",
  "store": "<domain>",
  "started_at": "<ISO8601>",
  "completed_at": "<ISO8601>",
  "dry_run": true,
  "winner_id": "<gid>",
  "loser_id": "<gid>",
  "outcome": {
    "path": "native|fallback",
    "merge_job_id": "<id or null>",
    "resulting_customer_id": "<gid or null>",
    "tags_consolidated": 0,
    "note_appended": false,
    "loser_annotated": false,
    "errors": 0,
    "output_file": null
  }
}

Output Format

No CSV output. The session summary reports the merge job ID, the resulting customer GID, and which path was taken. For batch merges, run this skill once per pair and capture the JSON output.

Error Handling

Error	Cause	Recovery
THROTTLED	API rate limit exceeded	Wait 2 seconds, retry up to 3 times
customerMerge userError: customer has subscriptions	Active subscription on loser	Cancel subscription before merge or use fallback path
customerMerge userError: B2B customer	Company-affiliated record	Use fallback path; manual merge in Shopify Admin
customerMerge userError: gift card holder	Loser owns gift card balance	Transfer gift card or use fallback path
Either GID not found	Wrong ID or deleted customer	Re-run duplicate-customer-finder
Merge job pending	Async merge not yet complete	Re-query Job(id) to confirm done: true

Best Practices

1. Always run duplicate-customer-finder first to confirm the pair is genuinely duplicate. Manual misclassifications are unrecoverable.
2. Pick the winner deliberately: typically the record with more orders, the verified email, or the older createdAt. Avoid making the marketing-consenting record the loser.
3. Run dry_run: true first; the preview shows both records' order counts and spend so you can sanity-check before committing.
4. For large dedup runs, write a wrapper script that calls this skill once per pair and feeds it from duplicate-customer-finder's CSV output — never batch merges in a single call.
5. After native merge, the job.done: false response is normal — Shopify processes merges asynchronously. Re-query the job ID until completion before assuming the loser is closed.
6. The fallback path (customerUpdate consolidation only) does not move orders. It preserves searchability via tags/notes so a human can finish the merge in Shopify Admin (Customers → Merge).