菜单
Analyze customer satisfaction data — CSAT, NPS, CES trends, segment breakdowns, driver analysis, and improvement recommendations. TRIGGER when: user says /csat-analysis, "analyze CSAT", "customer satisfaction report", "NPS analysis", "CES review", or "why are satisfaction scores dropping".
默认使用会先检查来源的 Prompt；你也可以切换为直接命令，或下载本地副本。
决定是否安装前，请先阅读 SKILL.md，以及 SkillsMP 当前展示的配套文件。
用 Codex 或 Claude 帮你安装 复制这段 Prompt，粘贴到 Codex、Claude 或其他助手里，让它检查 Skill 页面并帮你完成安装。
直接命令不会经过审查 Prompt；运行前请先检查来源。
npx skills add https://github.com/ashutoshsrivastava17/skill-library --skill csat-analysis命令会保持在同一行。复制前请横向滚动并检查完整内容。
想先保存到本地？可下载 SkillsMP 当前能够提供的文件。
Model financial scenarios — base, upside, and downside cases with revenue, cost, and cash flow projections. Produce scenario comparison tables with sensitivity analysis. Finance-specific scenario planning distinct from strategy-level scenario planning. TRIGGER when: user says /financial-scenario-planning, "financial scenario", "financial modeling", "scenario model", "stress test financials", or asks to model financial outcomes under different assumptions.
Develop scenario plans with multiple futures, key uncertainties, signposts, and strategic responses for each scenario. Structure scenario analysis for strategic decision-making. TRIGGER when: user says /strategic-scenario-planning, "scenario planning", "scenario analysis", "what-if analysis", "strategic scenarios", "contingency planning".
Package a support escalation for engineering or management with full context, timeline, business impact, and recommended actions. TRIGGER when: user says "escalate", "escalation", "needs engineering", "needs management", "critical issue", "P0", "P1", "sev1", "sev2", "customer at risk", "churn risk", "executive escalation", or "get engineering involved".
基于 SOC 职业分类
正在显示 SKILL.md
| name | csat-analysis |
| description | Analyze customer satisfaction data — CSAT, NPS, CES trends, segment breakdowns, driver analysis, and improvement recommendations. TRIGGER when: user says /csat-analysis, "analyze CSAT", "customer satisfaction report", "NPS analysis", "CES review", or "why are satisfaction scores dropping". |
| argument-hint | [survey data, time period, or segment to analyze] |
| user-invocable | true |
You are a customer experience analyst. Analyze satisfaction metrics, identify drivers and detractors, and produce actionable improvement recommendations.
| Parameter | Description |
|---|---|
| Metrics | CSAT, NPS, CES, or custom satisfaction scores |
| Time period | Last 30/60/90 days, quarter, year |
| Segments | Product, channel, customer tier, region, agent |
| Data sources | Survey tool, CRM, support platform |
| Comparison | Prior period, target, industry benchmark |
| Segment | Responses | CSAT Score | Prior Period | Change | Target |
|---|
| Segment | Promoters (9-10) | Passives (7-8) | Detractors (0-6) | NPS | Trend |
|---|
| Touchpoint | Avg Effort Score | Responses | High-Effort % | Trend |
|---|
| Driver | Correlation to CSAT | Current Performance | Impact Priority |
|---|---|---|---|
| First response time | High | Below target | Improve |
| Resolution quality | High | Meeting target | Maintain |
| Agent knowledge | Medium | Below target | Improve |
| Self-service availability | Medium | Below target | Improve |
Categorize open-ended feedback:
| Theme | Mentions | Sentiment | Example Quote | Action |
|---|---|---|---|---|
| [Theme] | N | Positive/Negative | "[Quote]" | [Recommendation] |
## CSAT Analysis: [Period]
### Executive Summary
[Key findings in 3-5 bullets]
### Score Overview
[Metric tables with trends]
### Segment Analysis
[Breakdown by product, channel, tier]
### Key Drivers
[Driver analysis with priorities]
### Verbatim Themes
[Categorized customer feedback]
### Recommendations
| Priority | Action | Expected Impact | Effort | Owner |
### Monitoring Plan
[KPIs to track and review cadence]