managing-bandwidth

name	managing-bandwidth
description	Use when working with Bandwidth — bandwidth communications platform management for voice calls, SMS/MMS messaging, phone number ordering, and 911 services. Use when managing phone number inventory, analyzing message delivery, monitoring call quality, reviewing usage, or troubleshooting Bandwidth messaging and voice issues.
connection_type	bandwidth
preload	false

Bandwidth Management Skill

Manage and analyze Bandwidth voice, messaging, and phone number resources.

API Conventions

Authentication

All API calls use HTTP Basic Auth with API credentials, injected automatically.

Base URLs

• Messaging: https://messaging.bandwidth.com/api/v2/users/$BW_ACCOUNT_ID
• Voice: https://voice.bandwidth.com/api/v2/accounts/$BW_ACCOUNT_ID
• Numbers: https://dashboard.bandwidth.com/api/accounts/$BW_ACCOUNT_ID

Core Helper Function

#!/bin/bash

bw_msg_api() {
    local method="$1"
    local endpoint="$2"
    local data="${3:-}"

    if [ -n "$data" ]; then
        curl -s -X "$method" \
            -u "$BW_API_USER:$BW_API_PASSWORD" \
            -H "Content-Type: application/json" \
            "https://messaging.bandwidth.com/api/v2/users/${BW_ACCOUNT_ID}${endpoint}" \
            -d "$data"
    else
        curl -s -X "$method" \
            -u "$BW_API_USER:$BW_API_PASSWORD" \
            "https://messaging.bandwidth.com/api/v2/users/${BW_ACCOUNT_ID}${endpoint}"
    fi
}

bw_dash_api() {
    local method="$1"
    local endpoint="$2"
    curl -s -X "$method" \
        -u "$BW_API_USER:$BW_API_PASSWORD" \
        "https://dashboard.bandwidth.com/api/accounts/${BW_ACCOUNT_ID}${endpoint}"
}

Output Rules

• Target ≤50 lines per script output
• Use jq or xmllint to extract only needed fields
• Never dump full API responses

Phase 1: Discovery

#!/bin/bash
echo "=== Account Sites ==="
bw_dash_api GET "/sites" \
    | xmllint --xpath '//Site' - 2>/dev/null | head -20

echo ""
echo "=== Phone Numbers (TNs) ==="
bw_dash_api GET "/tns?size=20" \
    | xmllint --xpath '//TelephoneNumber' - 2>/dev/null | head -20

echo ""
echo "=== Messaging Applications ==="
bw_dash_api GET "/applications" \
    | xmllint --xpath '//Application/ApplicationId|//Application/AppName' - 2>/dev/null | head -15

Phase 2: Analysis

Message Delivery Health

#!/bin/bash
echo "=== Recent Message Status ==="
bw_msg_api GET "/messages?from=$(date -u -d '1 day ago' +%Y-%m-%dT%H:%M:%SZ)&to=$(date -u +%Y-%m-%dT%H:%M:%SZ)&size=100" \
    | jq -r '.messages[] | "\(.time[0:16])\t\(.direction)\t\(.messageStatus)\t\(.to[0])"' \
    | head -20

echo ""
echo "=== Delivery Status Breakdown ==="
bw_msg_api GET "/messages?from=$(date -u -d '7 days ago' +%Y-%m-%dT%H:%M:%SZ)&to=$(date -u +%Y-%m-%dT%H:%M:%SZ)&size=500" \
    | jq -r '.messages[] | .messageStatus' | sort | uniq -c | sort -rn

Number Inventory

#!/bin/bash
echo "=== Active Orders ==="
bw_dash_api GET "/orders?status=COMPLETE&size=10" \
    | xmllint --xpath '//Order' - 2>/dev/null | head -20

echo ""
echo "=== Disconnect Orders ==="
bw_dash_api GET "/disconnects?size=10" \
    | xmllint --xpath '//DisconnectTelephoneNumberOrder' - 2>/dev/null | head -15

Output Format

=== Account: <id> ===
Sites: <count>  Phone Numbers: <count>

--- Messaging Health (24h) ---
Delivered: <n>  Failed: <n>  Queued: <n>

--- Number Inventory ---
Active Numbers: <n>
Recent Orders: <n>

Anti-Hallucination Rules

1. NEVER assume resource names — always discover via CLI/API in Phase 1 before referencing in Phase 2.
2. NEVER fabricate metric names or dimensions — verify against the service documentation or --help output.
3. NEVER mix CLI commands between service versions — confirm which version/API you are targeting.
4. ALWAYS use the discovery → verify → analyze chain — every resource referenced must have been discovered first.
5. ALWAYS handle empty results gracefully — an empty response is valid data, not an error to retry.

Counter-Rationalizations

Shortcut	Counter	Why
"I'll skip discovery and check known resources"	Always run Phase 1 discovery first	Resource names change, new resources appear — assumed names cause errors
"The user only asked for a quick check"	Follow the full discovery → analysis flow	Quick checks miss critical issues; structured analysis catches silent failures
"Default configuration is probably fine"	Audit configuration explicitly	Defaults often leave logging, security, and optimization features disabled
"Metrics aren't needed for this"	Always check relevant metrics when available	API/CLI responses show current state; metrics reveal trends and intermittent issues
"I don't have access to that"	Try the command and report the actual error	Assumed permission failures prevent useful investigation; actual errors are informative

Common Pitfalls

• Dashboard API returns XML: Use xmllint not jq for number management endpoints
• Messaging API returns JSON: Use jq for message-related endpoints
• Rate limits: 1 request/second for number ordering, higher for messaging
• Number format: Use 10-digit format for US numbers (no +1 prefix in dashboard API)