castai-common-errors

name	castai-common-errors
description	Diagnose and fix CAST AI agent, API, and autoscaler errors. Use when the CAST AI agent is offline, nodes are not scaling, or API calls return errors. Trigger with phrases like "cast ai error", "cast ai not working", "cast ai agent offline", "cast ai debug", "fix cast ai".
allowed-tools	Read, Bash(kubectl:*), Bash(curl:*), Grep
version	1.0.0
license	MIT
author	Jeremy Longshore <[e-mail]>
tags	["saas","kubernetes","cost-optimization","castai"]
compatible-with	claude-code

CAST AI Common Errors

Overview

Diagnostic guide for the 10 most common CAST AI issues, covering agent connectivity, API errors, autoscaler failures, and node provisioning problems.

Prerequisites

• kubectl access to the cluster
• CASTAI_API_KEY configured
• Access to CAST AI console for log correlation

Error Reference

1. Agent Pod CrashLoopBackOff

kubectl get pods -n castai-agent
kubectl logs -n castai-agent deployment/castai-agent --tail=50

Causes and fixes:

• Invalid API key: Regenerate at console.cast.ai > API
• Wrong provider: Set --set provider=eks|gke|aks correctly in Helm
• RBAC missing: Apply the required ClusterRole and ClusterRoleBinding
• Network blocked: Ensure outbound HTTPS to api.cast.ai is allowed

2. Agent Shows "Disconnected" in Console

# Check agent heartbeat
kubectl logs -n castai-agent deployment/castai-agent | grep -i "heartbeat\|connect\|error"

# Verify network connectivity from inside the cluster
kubectl run castai-debug --image=curlimages/curl --rm -it --restart=Never -- \
  curl -s -o /dev/null -w "%{http_code}" https://api.cast.ai/v1/kubernetes/external-clusters

Fix: Restart the agent pod: kubectl rollout restart deployment/castai-agent -n castai-agent

3. API Returns 401 Unauthorized

# Test API key
curl -s -o /dev/null -w "%{http_code}" \
  -H "X-API-Key: ${CASTAI_API_KEY}" \
  https://api.cast.ai/v1/kubernetes/external-clusters
# Should return 200, not 401

Fix: Generate a new API key at console.cast.ai > API > API Access Keys.

4. Nodes Not Scaling Up (Unschedulable Pods)

# Check for pending pods
kubectl get pods --all-namespaces --field-selector=status.phase=Pending


curl -s -H  \
   \
  | jq