community-operations

name	community-operations
description	Run a healthy community loop across engagement, moderation, recurring questions, feedback capture, escalation, and member value.

Community Operations

Use for forums, Discords, social communities, contributor spaces, and user groups.

Procedure

1. Define the community's purpose, audience, norms, and value exchange.
2. Monitor recurring questions, friction, sentiment, useful member contributions, and emerging conflicts.
3. Respond in a way that is accurate, human, and appropriate to the channel; do not overpromise on product or policy.
4. Apply moderation rules consistently and document consequential actions.
5. Capture product/support feedback in a structured form that preserves frequency and context without treating the loudest member as representative.
6. Encourage rituals and content that create member-to-member value, not dependence on staff responses.
7. Escalate safety, security, legal, or product incidents to the correct owner.

Quality gate

Community activity should improve trust, usefulness, and signal quality rather than merely increase message volume.