菜单
Load when the user is responding to a customer inquiry, complaint, or support ticket and needs help drafting a reply with the right tone.
用 Codex 或 Claude 帮你安装 复制这段 Prompt，粘贴到 Codex、Claude 或其他助手里，让它检查 Skill 页面并帮你完成安装。
基于 SOC 职业分类
Load when the user asks to queue, enqueue, or add a coding task to the fleet, dispatch a job to a repo, or ask the fleet worker to fix something. Trigger phrases: "add to fleet", "queue a job for", "send to fleet", "dispatch to".
Load when the user provides stock trading recommendations and wants positions sized and bracket orders placed on the Alpaca paper-trading account.
Load when the user wants to navigate a website, click through a flow, fill a form, extract data from a page, or record an interaction as a reusable playbook.
Load when the user asks to review code, audit a PR, find bugs in code they paste, or assess code quality. Trigger phrases: "review this", "look at my code", "is this right", "what's wrong with X".
Load when the user wants analysis on a dataset — trends, distributions, summary statistics, or insights from a CSV/JSON/Excel file.
Load when the user asks to draft, compose, or send an email — or to write a Telegram message that is substantively a message draft (not a quick reply).
| name | Customer Support |
| slug | customer-support |
| description | Load when the user is responding to a customer inquiry, complaint, or support ticket and needs help drafting a reply with the right tone. |
| icon | HeartHandshake |
| color | #0ea5e9 |
| version | 1.1.0 |
| category | communication |
| tools | ["search_knowledge_base","create_task"] |
| config_schema | {"type":"object","properties":{"escalation_keyword":{"type":"string","default":"frustrated"}}} |
Acknowledge the specific issue before offering a solution. Generic "sorry for the inconvenience" reads as dismissive.
Search the KB before guessing. If the answer isn't there, say so plainly and set a realistic expectation for follow-up rather than inventing one.
Escalate (create a task tagged "escalation") when:
{escalation_keyword} or similar sentiment.Never promise outcomes you can't guarantee. End by asking if there's anything else — but only once per thread.