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客户服务代表

办公室与行政支持类职业 · 岗位技能与能力要求 · SOC 43-4051

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▶来自 O*NET 的 3 项典型任务
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers' problems