菜单
ServiceNow ITSM and enterprise service management - lets an agent create, read, update, and route incidents, service requests, HR cases, change records, and knowledge articles.
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基于 SOC 职业分类
Confluence team wiki and documentation platform - lets an agent search, read, and create pages across internal knowledge bases, runbooks, technical documentation, and policy spaces.
GitHub source control and collaboration platform - lets an agent read pull requests, commits, repository metadata, and CI workflow results to support engineering review and documentation.
HubSpot CRM and Marketing Hub - lets an agent read and update deals, contacts, companies, marketing campaigns, and workflow enrollments across the inbound sales and marketing lifecycle.
Jira project and issue tracking - lets an agent create, query, update, and link issues, sprints, and epics across engineering, IT, and operations projects.
Okta workforce identity platform - lets an agent verify employee identity, look up user profiles and group memberships, check MFA enrollment status, and support access provisioning workflows.
Salesforce CRM and Sales Cloud - lets an agent read and write opportunities, accounts, contacts, cases, and activities across the enterprise revenue and support lifecycle.
| name | servicenow |
| description | ServiceNow ITSM and enterprise service management - lets an agent create, read, update, and route incidents, service requests, HR cases, change records, and knowledge articles. |
| metadata | {"openclaw":{"requires":{"env":["SERVICENOW_INSTANCE_URL","SERVICENOW_USERNAME","SERVICENOW_PASSWORD"]}},"primaryEnv":"SERVICENOW_INSTANCE_URL"} |
ServiceNow is the dominant enterprise service management platform, used across IT, HR, facilities, and operations to track incidents, service requests, and workflow approvals. In this segment it acts as the cross-functional ticketing backbone for IT help desk, HR case management, employee onboarding provisioning, and operational SLA tracking. Agents use it to open tickets on behalf of employees, check resolution status, and surface knowledge articles.
This skill authenticates using variables from ~/.openclaw/.env (template: .env.example at the config root). Required variables:
SERVICENOW_INSTANCE_URL - full instance base URL (e.g. https://mycompany.service-now.com)SERVICENOW_USERNAME - service account usernameSERVICENOW_PASSWORD - service account passwordGET /api/now/table/incident?sysparm_query=... - query incidents by filterPOST /api/now/table/incident - create a new incidentPATCH /api/now/table/incident/{sys_id} - update incident fieldsGET /api/now/table/sc_request/{sys_id} - retrieve a service requestPOST /api/now/table/sc_req_item - submit a catalog item requestGET /api/now/table/kb_knowledge?sysparm_query=text=... - search knowledge basesys_id is the internal 32-char GUID; prefer to query by number (e.g., INC0012345) for human-readable lookups.