duplicate-purchase

name	duplicate-purchase
description	Customer accidentally purchased the same course twice or purchased a duplicate license.
sample_size	234
validation	{"required_phrases":["let me know if"],"forbidden_patterns":[]}
metrics	{"sample_size":234,"avg_thread_length":4.22,"top_phrases":[{"phrase":"let me know if","count":78,"percent":33.3},{"phrase":"me know if you","count":56,"percent":23.9},{"phrase":"5 10 business days","count":53,"percent":22.6},{"phrase":"if you have any","count":51,"percent":21.8},{"phrase":"take 5 10 business","count":51,"percent":21.8},{"phrase":"it may take 5","count":49,"percent":20.9},{"phrase":"may take 5 10","count":49,"percent":20.9},{"phrase":"10 business days for","count":49,"percent":20.9},{"phrase":"business days for the","count":49,"percent":20.9},{"phrase":"days for the refunded","count":49,"percent":20.9}]}

Duplicate Purchase

Response Patterns (from samples)

Common openings:

• "Hi,"
• "Hello,"
• "Hey,"

Common core lines:

• "It may take 5-10 business days for the refunded amount to show up in your account, depending on how quickly it's processed by your financial institution."
• "[EMAIL]"
• "Best,"

Common closings:

• "It may take 5-10 business days for the refunded amount to show up in your account, depending on how quickly it's processed by your financial institution."
• "Best,"
• "Let me know if you have any issues requesting login links using that email address."

Phrases That Work (4-gram frequency)

• "let me know if" — 78 (33.3%)
• "me know if you" — 56 (23.9%)
• "5 10 business days" — 53 (22.6%)
• "if you have any" — 51 (21.8%)
• "take 5 10 business" — 51 (21.8%)
• "it may take 5" — 49 (20.9%)
• "may take 5 10" — 49 (20.9%)
• "10 business days for" — 49 (20.9%)
• "business days for the" — 49 (20.9%)
• "days for the refunded" — 49 (20.9%)

Tone Guidance (observed)

• Openings trend toward: "Hi,"
• Closings often include: "It may take 5-10 business days for the refunded amount to show up in your account, depending on how quickly it's processed by your financial institution."

What NOT To Do

• Don't introduce policy details that are not present in the verified response lines above.
• Don't paraphrase or reframe the customer's question in a way that changes meaning.
• Don't add refund/discount promises unless they appear in the extracted responses for this topic.

Validation

Draft must:

• Include at least one of the required phrases from the validation block
• Stay consistent with the observed response patterns above