email-delivery-failure

name	email-delivery-failure
description	Bounce-back or delivery failure notices for emails sent to customer addresses.
sample_size	47
validation	{"required_phrases":["let me know if"],"forbidden_patterns":[]}
metrics	{"sample_size":47,"avg_thread_length":3.96,"top_phrases":[{"phrase":"let me know if","count":12,"percent":25.5},{"phrase":"if you have any","count":12,"percent":25.5},{"phrase":"me know if you","count":10,"percent":21.3},{"phrase":"you have any trouble","count":7,"percent":14.9},{"phrase":"using the email login","count":6,"percent":12.8},{"phrase":"the email login link","count":6,"percent":12.8},{"phrase":"email login link at","count":6,"percent":12.8},{"phrase":"login link at the","count":6,"percent":12.8},{"phrase":"link at the top","count":6,"percent":12.8},{"phrase":"at the top of","count":6,"percent":12.8}]}

Email Delivery Failure

Response Patterns (from samples)

Common openings:

• "Hi,"
• "Yes, click "unsubscribe from ai hero messages" at the bottom of the email. Sorry for being noisy!"
• "It's still in review! Taking a bit longer than expected."

Common core lines:

• "If you have any trouble accessing the course, please let us know!"
• "Hi,"
• "Everything should be back up and running now - please try to request a new login link and let me know if you still don't receive it."

Common closings:

• "If you have any trouble accessing the course, please let us know!"
• "I apologize for the inconvenience!"
• "Yes, click "unsubscribe from ai hero messages" at the bottom of the email. Sorry for being noisy!"

Phrases That Work (4-gram frequency)

• "let me know if" — 12 (25.5%)
• "if you have any" — 12 (25.5%)
• "me know if you" — 10 (21.3%)
• "you have any trouble" — 7 (14.9%)
• "using the email login" — 6 (12.8%)
• "the email login link" — 6 (12.8%)
• "email login link at" — 6 (12.8%)
• "login link at the" — 6 (12.8%)
• "link at the top" — 6 (12.8%)
• "at the top of" — 6 (12.8%)

Tone Guidance (observed)

• Openings trend toward: "Hi,"
• Closings often include: "If you have any trouble accessing the course, please let us know!"

What NOT To Do

• Don't introduce policy details that are not present in the verified response lines above.
• Don't paraphrase or reframe the customer's question in a way that changes meaning.
• Don't add refund/discount promises unless they appear in the extracted responses for this topic.

Validation

Draft must:

• Include at least one of the required phrases from the validation block
• Stay consistent with the observed response patterns above