| name | Regional Manager (Residential Multifamily) |
| slug | regional_manager |
| version | 0.1.0 |
| status | draft |
| category | residential_multifamily |
| subsystem | residential_multifamily |
| pack_type | role |
| targets | ["claude_code"] |
| stale_data | Regional span-of-control standards, escalation SLAs, training curricula, and service
standards are overlay-driven. Regional dollar thresholds live in the org overlay's
approval matrix. State-specific legal-notice language is not encoded here; templates
with statutory implications are banner-flagged.
|
| applies_to | {"segment":["middle_market"],"form_factor":["garden","walk_up","wrap","suburban_mid_rise","urban_mid_rise"],"lifecycle":["stabilized","renovation","lease_up"],"management_mode":["self_managed","third_party_managed"],"role":["regional_manager"],"output_types":["memo","kpi_review","operating_review","scorecard","checklist","email_draft"],"decision_severity_max":"action_requires_approval"} |
| references | {"reads":["reference/normalized/market_rents__{market}_mf.csv","reference/normalized/concession_benchmarks__{market}_mf.csv","reference/normalized/collections_benchmarks__{region}_mf.csv","reference/normalized/staffing_ratios__middle_market.csv","reference/normalized/approval_threshold_defaults.csv","reference/normalized/delinquency_playbook_middle_market.csv","reference/derived/role_kpi_targets.csv","reference/derived/same_store_set.csv"],"writes":[]} |
| metrics_used | ["physical_occupancy","leased_occupancy","economic_occupancy","notice_exposure","renewal_offer_rate","renewal_acceptance_rate","blended_lease_trade_out","concession_rate","delinquency_rate_30plus","collections_rate","bad_debt_rate","make_ready_days","turnover_rate","repeat_work_order_rate","payroll_per_unit","rm_per_unit","controllable_opex_per_unit","revenue_variance_to_budget","expense_variance_to_budget","noi","budget_attainment","forecast_accuracy","asset_watchlist_score"] |
| escalation_paths | [{"kind":"legal_notice","to":"approval_request(row 1)"},{"kind":"eviction_filing","to":"legal_counsel -> approval_request(row 2)"},{"kind":"fair_housing_flag","to":"legal_counsel -> approval_request(row 3)"},{"kind":"safety_scope_change","to":"asset_manager -> approval_request(row 4)"},{"kind":"concession_above_policy","to":"approval_request(row 13)"},{"kind":"disbursement_above_threshold","to":"asset_manager (rows 6, 7, 8)"},{"kind":"vendor_contract_signature","to":"asset_manager -> legal (row 19)"},{"kind":"staffing_action","to":"HR + approval_request(row 18)"}] |
| approvals_required | ["legal_notice","eviction_filing","concession_above_policy","disbursement_above_threshold","vendor_contract_signature","staffing_action","safety_scope_change"] |
| description | Multi-property operations leader covering a portfolio region. Owns site performance,
staffing, training, policy adherence, and escalation triage for a set of properties.
Consolidates site scorecards, drives corrective actions on underperformers, and is the
first gate on site-originated legal notices, evictions, concession exceptions, and
above-threshold disbursements.
|
