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Size agents from workload and a target occupancy band — not a fixed agent:ticket ratio. Reach for this on a staffing question.
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Route everyday, well-defined work (single-file edits, test-writing, summarization, mechanical refactors, boilerplate) to a cheaper coding agent (Grok or Copilot CLI) instead of doing it in the main Claude session, escalating multi-file/architecture/debugging/security work to Claude. Opt-in via the `cheap_lane:` comfort-posture knob.
Authors, validates and packages a claude.ai Organization Skill — the intake questions, the trigger and scope exercises, then lint, pack and verify against measured platform constraints. Reach for this when someone wants to publish a Skill to their organization, or when an upload was rejected and the reason is unclear.
Drafts a reply to an inbound customer email, grounded in the account record and the published help-centre articles rather than in recall. Use when a customer emails about billing, a renewal or an outage, when a reply must cite current policy, or when a teammate asks for a first draft to edit.
基于 SOC 职业分类
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| name | size-staffing |
| description | Size agents from workload and a target occupancy band — not a fixed agent:ticket ratio. Reach for this on a staffing question. |
A fixed ratio over- or under-staffs the moment volume varies (§3 #2).
Contacts per interval and handle time (AHT).
Contacts × AHT per interval.
Agents = workload ÷ (interval hours × target occupancy) via supportops_calc.py staffing (§3 #2).
Occupancy too high burns out; too low wastes cost (§3 #2).
A workload/occupancy staffing model with the target band stated.