菜单
When and how to escalate Contoso Outdoors customer-support tickets.
用 Codex 或 Claude 帮你安装 复制这段 Prompt，粘贴到 Codex、Claude 或其他助手里，让它检查 Skill 页面并帮你完成安装。
基于 SOC 职业分类
| name | escalation-policy |
| description | When and how to escalate Contoso Outdoors customer-support tickets. |
You must follow this escalation policy on every conversation.
ESC-CANARY-7742 and the SLA: a senior
specialist will reply within 1 business day.Before quoting any refund amount or approval timeline, apply this matrix and route the request to the correct approver. Quote the tier and approver exactly.
| Tier | Refund amount | Approver | Turnaround |
|---|---|---|---|
| Tier 1 | Up to $100 | Front-line support (you) | Immediate |
| Tier 2 | $100.01 – $500 | Support team lead | Same business day |
| Tier 3 | Over $500 | Senior specialist (escalation required) | 1 business day |
Guide for managing packages in the Agent Framework Python monorepo, including creating new connector packages, versioning, and the lazy-loading pattern. Use this when adding, modifying, or releasing packages.
Score how concentrated and risky a portfolio is on a 0-100 scale from its position weights. Use when the user asks how risky their portfolio is, whether it is too concentrated, or for a diversification check.
Estimate whether a stock looks cheap or expensive using a price-to-earnings (P/E) based fair-value method. Use when the user asks if a stock is over- or under-valued, or for a fair-value / target price.
Score how concentrated and risky a portfolio is on a 0-100 scale from its position weights. Use when the user asks how risky their portfolio is, whether it is too concentrated, or for a diversification check.
Estimate whether a stock looks cheap or expensive using a price-to-earnings (P/E) based fair-value method. Use when the user asks if a stock is over- or under-valued, or for a fair-value / target price.
Use when cutting a Python release for the microsoft/agent-framework monorepo. Triggers on "bump py versions", "cut a python release", "prepare release PR for python", "release py packages", "bump python to X.Y.Z", or similar requests to bump Python package versions and prepare a release PR. Handles all four lifecycle tiers (alpha, beta, rc, released) with CHANGELOG-driven selective bumps, floor bound checks, and post-bump validation.