MikeTreml
MikeTreml/MissionControl
用 Codex 或 Claude 帮你安装 复制这段 Prompt，粘贴到 Codex、Claude 或其他助手里，让它检查 Skill 页面并帮你完成安装。
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npx skills add https://github.com/MikeTreml/MissionControl --skill support-platform-integration命令会保持在同一行。复制前请横向滚动并检查完整内容。
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Expert Electron application architecture skill for IPC design, main/renderer/preload boundaries, security hardening, performance optimization, packaging strategy, native integration, and cross-platform desktop development. Use when reviewing or designing Electron apps, planning migrations, auditing architecture risks, choosing IPC patterns, diagnosing startup or memory issues, or coordinating related Electron skills.
Generates DrawIO XML diagrams for Amazon Web Services architectures from text descriptions or images. Analyzes existing .drawio files to extract AWS components. Use for AWS architecture diagrams, cloud infrastructure documentation, or when converting AWS diagram images to editable DrawIO format.
Generates DrawIO XML diagrams for Google Cloud Platform architectures from text descriptions or images. Analyzes existing .drawio files to extract GCP components. Use for GCP architecture diagrams, cloud infrastructure documentation, or when converting GCP diagram images to editable DrawIO format.
基于 SOC 职业分类
正在显示 SKILL.md
| name | support-platform-integration |
| description | Integration with support and ticketing platforms |
| allowed-tools | ["Read","Write","Glob","Grep","Bash","WebFetch"] |
| metadata | {"specialization":"customer-experience","domain":"business","category":"Integration","id":"SK-011"} |
The Support Platform Integration skill provides comprehensive integration capabilities with major support and ticketing platforms including Zendesk, Freshdesk, and ServiceNow. This skill enables automated ticket management, workflow execution, conversation history access, and knowledge base synchronization to streamline support operations.
skill: support-platform-integration
action: create-ticket
parameters:
platform: zendesk
ticket:
subject: "Unable to access dashboard after password reset"
description: "Customer reports 403 error when accessing main dashboard"
requester_email: "customer@example.com"
priority: high
type: incident
tags:
- access-issue
- dashboard
custom_fields:
product_area: analytics
customer_tier: enterprise
skill: support-platform-integration
action: query-tickets
parameters:
platform: freshdesk
filters:
requester_id: "123456"
status: [open, pending, resolved]
created_after: "2025-01-01"
include:
- conversations
- satisfaction_rating
- time_entries
limit: 50
skill: support-platform-integration
action: execute-macro
parameters:
platform: zendesk
ticket_id: "987654"
macro_id: "escalate_to_tier2"
comment: "Escalating per customer request for senior engineer"
skill: support-platform-integration
action: sync-kb-article
parameters:
platform: servicenow
article:
title: "How to Reset Two-Factor Authentication"
category: "Account Security"
content_markdown: |
## Steps to Reset 2FA
1. Navigate to Security Settings
2. Click "Reset 2FA"
...
status: published
visibility: public
skill: support-platform-integration
action: generate-report
parameters:
platform: zendesk
report_type: sla_compliance
date_range:
start: "2025-01-01"
end: "2025-01-31"
group_by: team
metrics:
- first_response_time
- resolution_time
- breach_count
This skill integrates with the following customer experience processes:
| Process | Integration Points |
|---|---|
| ticket-triage-routing.js | Ticket creation, priority assignment, routing automation |
| escalation-management.js | Workflow transitions, tier assignments, escalation tracking |
| sla-management.js | SLA timer management, breach alerts, compliance reporting |
| itil-incident-management.js | Incident tickets, major incident workflows, PIR tracking |
This skill is a strong candidate for extraction to a shared library with applicability to: