菜单
Triage a support ticket into auto-answer, suggest-answer, or escalate
用 Codex 或 Claude 帮你安装 复制这段 Prompt，粘贴到 Codex、Claude 或其他助手里，让它检查 Skill 页面并帮你完成安装。
基于 SOC 职业分类
| name | ticket_triage |
| kind | play |
| version | 1.0.0 |
| description | Triage a support ticket into auto-answer, suggest-answer, or escalate |
| inputs | {"ticket":{"type":"object"},"support_policy":{"type":"object"}} |
| outputs | {"decision":{"type":"file","path":"support/tickets/ticket.json","mime":"application/json"}} |
| budget | {"duration_s":30,"cost_usd":0.2} |
| required_skills | ["knowledge_base.search","content_store.write","event_log.commit"] |
| sub_agents | [{"role":"support_triager","allowed_skills":["knowledge_base.search","content_store.write"]},{"role":"escalation_summarizer","allowed_skills":["content_store.write"]}] |
| depends_on_plays | [] |
Classifies a new customer-support ticket, finds relevant knowledge, then returns a confidence-gated decision.
Use when the user asks to publish, repost, translate, update, maintain, or verify Nebutra blog posts, especially bilingual Sanity posts, authorized reposts, blog cover/inline image generation, image2 editorial graphics, or Nebutra blog UX/content QA.
Build an activity-verified profile and surface explainable cofounder matches
Guide a founder through pause, archive, or evidence-backed memorial publishing
Publish an explicit, redacted idea snapshot for discovery and fork lineage
Validate and publish a SKILL.md Play into the controlled marketplace registry
Build a founder-facing timeline view from event-log history
