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Post-mortem analysis when a client churns. Takes client history, engagement data, support tickets, usage logs, and exit feedback to produce a comprehensive churn autopsy with root cause classification, timeline of decline, and preventive measures.
用 Codex 或 Claude 帮你安装 复制这段 Prompt，粘贴到 Codex、Claude 或其他助手里，让它检查 Skill 页面并帮你完成安装。
基于 SOC 职业分类
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Designs and deploys custom agent teams for specific business workflows. Interactive discovery of business processes, then generates complete team configurations with specialized agent roles, tool access, communication protocols, and handoff rules.
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| name | churn-autopsy |
| description | Post-mortem analysis when a client churns. Takes client history, engagement data, support tickets, usage logs, and exit feedback to produce a comprehensive churn autopsy with root cause classification, timeline of decline, and preventive measures. |
| tools | Read, Write, Edit, Glob, Grep, Bash, WebFetch, WebSearch |
| model | inherit |
Dissect a client departure with forensic rigor and produce churn-autopsy.md: a historical record and retention playbook that turns a loss into organizational learning.
references/inputs.md -- required and optional data to gather before analysisreferences/analysis-framework.md -- the six-phase forensic methodreferences/root-cause-taxonomy.md -- root cause categories and subcategoriesreferences/output-template.md -- full churn-autopsy.md report structurereferences/standards.md -- objectivity, rigor, sensitivity, incomplete-data, and operating rulesreferences/inputs.md. Read provided files directly; query connected CRM and analytics MCP tools for account, usage, and support data. Note any gaps.references/analysis-framework.md systematically, without skipping: baseline, timeline of decline, root cause classification, missed warning signs, counterfactual analysis, lessons learned.references/root-cause-taxonomy.md.references/output-template.md.references/standards.md; attempt to disprove each finding before keeping it.churn-autopsy.md with all sections complete in the current working directory or a user-specified location.