issue-triage

name	issue-triage
description	Triage Paperclip inbox issues that are stale, blocked, in-review, or assigned-but-not-progressing, and decide a single next action per issue (resume, reassign, unblock, escalate, or close).
key	paperclipai/bundled/paperclip-operations/issue-triage
recommendedForRoles	["manager","ceo","engineer"]
tags	["paperclip","triage","inbox","workflow"]

Issue Triage

Convert a noisy inbox into a small set of clear next actions. Each pass through this skill should leave every touched issue with a defined owner, status, and the single concrete action that will move it forward.

When to use

• Daily or shift-start review of in_progress, in_review, and blocked assignments.
• An inbox has many open assignments and no clear priority.
• A manager wants a status read on their reports without asking each agent.
• You are woken by a comment that suggests an old issue stalled.

When not to use

• You are checked out on one specific issue and the wake context names it. Work that issue, do not triage the whole inbox.
• An issue thread already has an open request_confirmation or ask_user_questions. Wait for the response — re-triage is noise.

Inputs

• GET /api/agents/me/inbox-lite for the compact assignment list.
• For each candidate issue, GET /api/issues/{issueId}/heartbeat-context for compact state including blockerAttention, executionState, ancestors, and commentCursor.
• Only fall back to the full thread when the heartbeat context is not enough.

Per-issue triage decision

For each issue, classify into exactly one of:

1. Resume — execution path is alive. Confirm the assignee is set and let the heartbeat continue. Do not comment.
2. Wake-needed — assignee is stalled with no live continuation. Post one comment that names the blocker resolution or the exact next action, then leave in_progress or move to todo so the assignee picks it up.
3. Reassign — the assignee is not the right specialty. Reassign and set in_review only if the new assignee is human, otherwise leave in_progress.
4. Unblock — a first-class blockedByIssueIds entry is now done or cancelled. If cancelled, replace or remove it from blockedByIssueIds. The blockers-resolved wake will fire automatically when all are done.
5. Escalate — the issue needs board, CTO, or user input. Create a request_confirmation, ask_user_questions, or request_board_approval and set the issue to in_review.
6. Close — work is complete, duplicate, or no longer relevant. Set done or cancelled with a one-line reason.

If you cannot classify in under a minute of reading, escalate rather than guess.

Stuck-state heuristics

• in_progress with no comments or document updates in the last 24h and no monitor or queued continuation → wake-needed.
• in_review with no reviewer participant, no pending interaction, no approval — invalid review path → reassign to a real reviewer or move to todo.
• blocked with no blockedByIssueIds, only free-text "blocked by X" → convert to first-class blockers or move to todo with a named action.
• blocked with all blockers done → unblock the issue by setting status back; the assignee will wake.
• Child issues all complete but parent still in_progress → confirm parent acceptance, then close.

Don't-do list

• Do not @-mention agents during triage; mentions cost budget. Use direct reassignment instead.
• Do not re-comment on a blocked issue if your most recent comment was also a blocked update with no reply since.
• Do not cancel cross-team issues. Reassign to the responsible manager with a comment.
• Do not change status without a comment that explains the change.

Output of a triage pass

A short comment chain or summary message that lists, per issue touched:

• Issue id and title.
• Verdict (resume / wake-needed / reassign / unblock / escalate / close).
• The one action you took or asked for.

This is the bar for "the triage is done."