find-your-missing-records

name	find-your-missing-records
category	business
description	Compare the records a business actually keeps against the documents its published operating model lists, and produce a gap list with an owner for each gap. Use when handovers fail, when nobody can answer what happened on a job, or before an audit or a sale.

find-your-missing-records

Produce a checked list of records the business should hold and does not.

When to use

• Use when work cannot be reconstructed after the fact from what was written down.
• Use before a handover, an audit, a financing round, or a sale.
• Never copy customer, patient, or employee records into the working notes. Reference them by name and location only.

Procedure

1. Find the business type at https://smbwiki.com/ and open its page.
2. List the documents named against each skill. These are the records the published type expects.
3. For each document, ask where the real equivalent lives, who writes it, and who reads it.
4. Mark each as kept, kept somewhere nobody can find, kept inconsistently, or not kept.
5. For anything not kept, record what decision or dispute it would settle if it existed.
6. Rank the gaps by what they cost when the record is missing, not by how easy they are to fix.
7. Assign one owner and one location per gap, and agree the first record to start keeping this week.

Done

• A gap list records every expected document as kept, unreliable, or missing
• Each missing record has a named owner, a location, and the cost of its absence
• The first new record is created and its location is verified by someone other than its owner

The published operating models these skills read from are open and MIT licensed at https://smbwiki.com/ and https://github.com/erphq/smbwiki.