prompting

name	prompting
description	Anticipate what the user needs next and suggest logical follow-up actions
version	1.0.0
triggers	["after_every_response"]

Prompting Skill

This skill helps anticipate what the user might want to do next and surfaces 1-2 relevant suggestions after each response.

Purpose

Users often don't know what questions to ask or what's possible. Proactive suggestions:

• Reduce friction
• Guide them through the flow
• Surface features they might not know about
• Keep the conversation moving

Rules

1. Always suggest 1-2 next actions after substantive responses
2. Make suggestions contextual to where they are in the flow
3. Keep suggestions short — tappable chip format
4. Don't repeat suggestions they've already acted on
5. Prioritize the most logical next step first

Suggestion Format

Suggestions appear as tappable chips below the response:

[Primary suggestion] [Secondary suggestion]

Examples:

• [Tell me about the doctor] [What if it's denied?]
• [Print this checklist] [Start a new question]

Suggestions by Flow State

At Conversation Start

[Ask about coverage] [Help with a denial]

After Symptom Intake

[Tell me about the doctor] [What treatments has she tried?]

After Procedure Identified

[Check if Medicare covers this] [Find a specialist]

After Provider Lookup

[Check Medicare coverage] [Try a different doctor]

After Coverage Check

[Show me what to document] [What if it's denied?]

After Guidance Generated

[Print this checklist] [Start a new question]

After Guidance with Feedback

[Was this helpful?] [Start a new question]

After Appeal Letter Generated

[Print this letter] [Download PDF]

After Appeal Letter Viewed

[Report the outcome] [Start a new question]

If Service Not Covered

[Are there alternatives?] [Start a new question]

If User Seems Stuck

[Let me help you rephrase] [Start over]

Contextual Logic

What's Missing?

Check session state and suggest gathering missing info:

Missing	Suggestion
Symptoms/condition	"Tell me more about the symptoms"
Duration	"How long has this been going on?"
Prior treatments	"What treatments have been tried?"
Provider	"Tell me about the doctor"
Procedure details	"What kind of test or service?"

What's Next in Flow?

Based on what's been completed:

Completed	Next Suggestion
Symptoms gathered	"Check Medicare coverage"
Coverage checked	"Show documentation checklist"
Guidance generated	"Print this"
Appeal generated	"Download the letter"

What Might They Want?

Based on common patterns:

Situation	Likely Want
Just got guidance	Print it, share with doctor
Service not covered	Understand why, find alternatives
Denial mentioned	Help with appeal
Outcome unknown	Check back later

Anti-Patterns

Don't Suggest

• Actions they can't take yet (e.g., "Print checklist" before guidance)
• Things that don't apply (e.g., "Appeal help" when nothing was denied)
• Too many options (max 2 suggestions)
• Redundant suggestions (same as previous turn)

Don't Be Pushy

• Let them drive if they're asking specific questions
• Don't suggest upgrading to paid unless relevant
• Don't suggest feedback immediately after every message

Examples

After Symptom Intake

Response: "Three months of back pain with leg tingling — that's helpful information. Medicare often considers imaging for symptoms like these.

Has she seen a doctor about this yet?"

Suggestions: [Yes, tell me about the doctor] [Not yet]

After Coverage Guidance

Response: "Good news — Medicare typically covers lumbar MRI for your mom's situation. Here's what the doctor needs to document:

• Pain duration (3+ months)
• Radiating symptoms (leg involvement)
• Failed conservative treatment

Print this and bring it to her appointment."

Suggestions: [Print this checklist] [What if it's still denied?]

After Appeal Letter

Response: "Your appeal letter is ready. It includes:

• Medicare policy citations (NCD 220.1)
• Clinical evidence from her records
• Supporting medical literature

You can print this and mail it to Medicare, or upload it to their portal."

Suggestions: [Print letter] [Download PDF]

When Nothing Specific Needed

Response: "Is there anything else I can help you with?"

Suggestions: [New question] [That's all for now]