菜单
Generates comprehensive FAQ sections organized by category with clear, concise answers optimized for websites, sales pages, and help centers. Use when a user needs an FAQ section for their website, wants to preempt common customer questions, or is building a help page for a product or service.
默认使用会先检查来源的 Prompt；你也可以切换为直接命令，或下载本地副本。
决定是否安装前，请先阅读 SKILL.md，以及 SkillsMP 当前展示的配套文件。
用 Codex 或 Claude 帮你安装 复制这段 Prompt，粘贴到 Codex、Claude 或其他助手里，让它检查 Skill 页面并帮你完成安装。
直接命令不会经过审查 Prompt；运行前请先检查来源。
npx skills add https://github.com/SkyyRoseLLC/DevSkyy --skill faq-generator命令会保持在同一行。复制前请横向滚动并检查完整内容。
想先保存到本地？可下载 SkillsMP 当前能够提供的文件。
Reviews and hardens WCAG, inclusive content, keyboard/focus, reduced motion, localization, fallbacks, Core Web Vitals, and storefront performance.
Defines SkyyRose brand direction, visual identity, editorial composition, typography, imagery provenance, and logo-off recognition.
Routes the 234 bundled branding, content, lifecycle, commerce, funnel, SEO, and social skills through authenticated SkyyRose enhancement contracts. Use when one of those branded capabilities is requested or when auditing its gaps.
基于 SOC 职业分类
正在显示 SKILL.md
| name | faq-generator |
| description | Generates comprehensive FAQ sections organized by category with clear, concise answers optimized for websites, sales pages, and help centers. Use when a user needs an FAQ section for their website, wants to preempt common customer questions, or is building a help page for a product or service. |
| allowed-tools | Read Write Glob Grep |
| metadata | {"author":"matthewhitcham","version":"1.0"} |
Use this skill when the user needs to:
DO NOT use this skill for:
Every FAQ is organized across six standard categories. Not every category applies to every business — skip categories that are irrelevant.
| Category | What It Covers | Typical For |
|---|---|---|
| Getting Started | How to buy, sign up, access, get started | All businesses |
| Product/Service Details | What is included, how it works, features, specs | All businesses |
| Pricing & Payment | Costs, plans, refunds, payment methods, billing | All businesses |
| Shipping & Delivery | Timelines, tracking, international, packaging | E-commerce, physical products |
| Support & Troubleshooting | How to get help, common issues, account problems | SaaS, courses, memberships |
| Trust & Credibility | Guarantees, certifications, testimonials, track record | All businesses (especially new brands) |
DEFAULT: Use all 6 categories. Drop Shipping & Delivery for purely digital products/services. Drop Support & Troubleshooting for simple one-time purchases with no account.
EVERY FAQ ANSWER MUST LEAD WITH THE DIRECT ANSWER — NEVER OPEN WITH FILLER, PLEASANTRIES, OR A RESTATEMENT OF THE QUESTION.
| Rule | Correct | Incorrect |
|---|---|---|
| Direct answer first | "Yes, we offer a 30-day money-back guarantee." | "Great question! We understand that making a purchase decision can be difficult..." |
| 2-4 sentences max | Concise paragraph with one follow-up detail | Multi-paragraph essay covering every edge case |
| Specific, not vague | "Refunds are processed within 5-7 business days to your original payment method." | "Refunds are handled on a case-by-case basis." |
| Action-oriented endings | "Visit your account dashboard to update your plan." | "Feel free to reach out if you have any questions." |
| No invented policies | Only include details the user has confirmed | Making up refund windows, shipping times, or guarantees |
Gather these inputs from the user before generating any questions or answers.
Read or Glob if paths are provided)If the user provides items 1-3, proceed with reasonable defaults for the rest. Ask only about missing critical details.
Brief template to present if the user gives a vague request:
I'll build your FAQ section. Quick answers needed:
1. What do you sell? (product, service, course, SaaS, etc.)
2. Who is your target customer?
3. Where will this FAQ live? (sales page, help page, product listing)
4. What is your pricing? (price, plans, or "varies")
5. What is your refund/guarantee policy?
6. Do you ship physical products? If so, what are your shipping timelines?
7. Can you share any past customer questions? (paste them or give me a file path)
8. What is the #1 reason people hesitate to buy?
GATE: Do not proceed to Step 2 until you have at minimum: product/service description, target audience, and FAQ context type.
Generate 15-25 FAQ questions organized across the relevant categories, with 3-5 questions per active category.
Determine active categories based on the business type:
Generate questions from the customer's perspective — phrase them the way a real buyer would ask, not in formal corporate language:
Write answers following the Answer Writing Rules — direct answer first, 2-4 sentences, specific details, action-oriented ending.
Include at least 2 objection-handling questions in Trust & Credibility:
Verify completeness:
Show the complete FAQ draft organized by category for the user to review.
## FAQ Draft — [Product/Service Name]
### Getting Started
**Q: How do I sign up?**
A: [answer]
**Q: Do I need any prior experience?**
A: [answer]
...
### Pricing & Payment
**Q: How much does it cost?**
A: [answer]
...
<script type="application/ld+json">
{
"@context": "https://schema.org",
"@type": "FAQPage",
"mainEntity": [
{
"@type": "Question",
"name": "How do I sign up?",
"acceptedAnswer": {
"@type": "Answer",
"text": "Visit our website and click the Get Started button..."
}
}
]
}
</script>
FAQ Summary:
- 18 questions across 5 categories
- Getting Started (3) | Product Details (4) | Pricing & Payment (4) | Support (3) | Trust (4)
- Schema.org markup included for SEO
- Estimated read time: 4 minutes
Review the questions and answers above. I can:
- Add, remove, or reword any question
- Adjust answer length or tone
- Add a new category
- Change the order of questions within a category
Once approved, I'll save the final files.
GATE: Do not proceed to Step 4 until the user reviews and approves (or requests changes to) the FAQ content.
Save the FAQ in both markdown and HTML formats.
Ask the user for their preferred save location. Default: current working directory under faq/.
Save the markdown version — write to faq/faq.md:
# Frequently Asked Questions
## Getting Started
### How do I sign up?
Visit our website and click the "Get Started" button...
### Do I need any prior experience?
No prior experience is required...
faq/faq.html:<!-- FAQ Section with Schema.org Markup -->
<section class="faq-section">
<script type="application/ld+json">
{
"@context": "https://schema.org",
"@type": "FAQPage",
"mainEntity": [...]
}
</script>
<h2>Frequently Asked Questions</h2>
<div class="faq-category">
<h3>Getting Started</h3>
<details>
<summary>How do I sign up?</summary>
<p>Visit our website and click the "Get Started" button...</p>
</details>
</div>
</section>
## Files Saved
- faq/faq.md — Markdown version (for CMS, Notion, docs)
- faq/faq.html — HTML with Schema.org markup (for direct web embed)
## Recommended Placement
- **Sales page:** Place the full FAQ section above the final CTA,
after testimonials and pricing. This handles last-minute objections
right before the buy button.
- **Dedicated FAQ page:** Link to it from your footer, navigation bar,
and any support/contact page.
- **Product listing:** Use the top 5-8 most relevant questions directly
on the product page.
## SEO Note
The schema markup in faq.html enables Google to display your FAQs
as rich results in search. Paste the <script> block into your page's
<head> or directly above the FAQ section in your page body.
User says: "I sell a self-paced online course called 'Launch Your Freelance Business in 30 Days' for $297. Target audience is people with a skill (design, writing, dev) who want to quit their 9-to-5 and freelance full-time. I offer a 30-day money-back guarantee. The #1 objection is people think they're not ready or experienced enough."
Step 1 output:
Step 2 output (full FAQ):
Q: How do I access the course after I buy it? A: You get instant access. After checkout, you will receive an email with your login credentials and a direct link to the course dashboard. You can start the first module within 5 minutes of purchasing.
Q: How long do I have to complete the course? A: You have lifetime access. The course is designed as a 30-day program, but you can work through it at your own pace. All materials, templates, and bonuses stay available to you permanently.
Q: Do I need any special software or tools to take the course? A: You need a computer or tablet with internet access and a web browser. The course is delivered through an online portal with video lessons, downloadable templates, and written guides. No additional paid software is required.
Q: What exactly is included in the course? A: The course includes 30 video lessons (one per day), 12 downloadable templates (contracts, proposals, invoicing), a private community for accountability, and 4 bonus workshops on pricing, cold outreach, portfolio building, and client retention.
Q: Is this just theory, or will I actually land clients? A: The course is built around action. By Day 14, you will have a live portfolio and have sent your first outreach messages. By Day 30, the goal is to have your first paying client or a pipeline of warm leads. Every lesson ends with a specific task to complete before moving on.
Q: What kind of freelancers is this course for? A: The course works for designers, writers, developers, marketers, and other skilled professionals who want to freelance. The business fundamentals (pricing, proposals, client management, finding work) apply across all service-based freelance niches.
Q: Will the course content be updated over time? A: Yes. When strategies or tools change, the course is updated at no extra cost. You will be notified by email when new lessons or resources are added.
Q: How much does the course cost? A: The course is a one-time payment of $297. There are no recurring fees, upsells, or hidden costs. You pay once and get lifetime access to everything.
Q: Do you offer a payment plan? A: Yes. You can split the cost into 3 monthly payments of $109. The total with the payment plan is $327. You get full access to the course from your first payment.
Q: What is your refund policy? A: There is a 30-day money-back guarantee with no questions asked. If you go through the course and feel it is not right for you, email support@example.com within 30 days of purchase for a full refund.
Q: What payment methods do you accept? A: Visa, Mastercard, American Express, PayPal, and Apple Pay. All payments are processed securely through Stripe.
Q: What if I get stuck on a lesson or need help? A: Post your question in the private community and you will typically get a response within 24 hours from either the instructor or a fellow student. For technical issues with the platform, email support@example.com.
Q: Can I download the videos for offline viewing? A: The video lessons are streaming-only, but all templates, worksheets, and written guides are downloadable as PDF files. You can access the streaming videos from any device with an internet connection.
Q: I bought the course but did not receive my login email. What do I do? A: Check your spam and promotions folders first. If the email is not there, go to the course login page and click "Forgot Password" using the email you purchased with. If that does not work, email support@example.com with your order confirmation and you will be set up within a few hours.
Q: I am not sure I am experienced enough. Is this course for beginners? A: If you have a marketable skill (you can design, write, code, or provide a service), you are experienced enough. This course does not teach you your craft — it teaches you how to turn your existing skill into a business. Over 60% of students started with zero freelance experience.
Q: How do I know this course actually works? A: Over 2,000 students have completed the program. The average student lands their first paying client within 45 days of enrollment. Student results and testimonials are posted on the course sales page with real names and LinkedIn profiles.
Q: Who created this course? A: The course was created by a freelancer who built a six-figure freelance business in under 18 months and has been freelancing full-time for over 5 years. Full bio and credentials are on the About page.
Q: What if I want to quit my job but I am not ready to go full-time yet? A: The course is designed to work alongside a full-time job. Lessons take 30-45 minutes per day. Most students build their freelance pipeline on evenings and weekends before making the switch. There is no pressure to quit your job on any specific timeline.
User says: "I sell handmade sterling silver jewelry on Etsy. Price range is $35-$150. I ship from Portland, OR. Free US shipping, international is $12 flat rate. Processing time is 3-5 business days since everything is made to order. I accept returns within 14 days for unworn items. People always ask about sizing and whether the jewelry will tarnish."
Step 1 output:
Step 2 output (full FAQ):
Q: How do I place an order? A: Browse the shop, select your piece, choose your size (if applicable), and check out through Etsy. You will receive an order confirmation email within minutes.
Q: Can I order a custom piece or request modifications? A: Yes. Message the shop before placing an order to discuss custom requests. Custom pieces start at $75 and take 7-10 business days to complete. Customization includes chain length adjustments, stone swaps, and engraving on select pieces.
Q: Do you offer gift wrapping? A: Every order ships in a branded jewelry box with a polishing cloth included at no extra cost. For gift orders, add a note at checkout with your gift message and it will be included on a handwritten card.
Q: What materials do you use? A: All pieces are made with .925 sterling silver. Stones are genuine semi-precious gemstones unless otherwise noted in the listing. No plating, no nickel, no lead.
Q: Will the jewelry tarnish? A: Sterling silver can develop a natural patina over time, but proper care prevents heavy tarnish. Every order includes a free polishing cloth. Store pieces in the included jewelry box when not wearing them, and avoid contact with perfume, lotion, and water.
Q: How do I find my ring size? A: Use a flexible measuring tape or a strip of paper to measure the circumference of your finger in millimeters. Match the measurement to the size chart in each ring listing. If you are between sizes, go with the larger size. You can also visit any local jeweler for a free sizing.
Q: Why are handmade pieces more expensive than mass-produced jewelry? A: Every piece is made individually by hand in Portland, OR using high-quality .925 sterling silver and genuine stones. There is no factory, no mass production, and no shortcuts. You are paying for craftsmanship, quality materials, and a piece that is built to last decades.
Q: Do you offer discounts for multiple items? A: Orders of 3 or more pieces receive 10% off automatically at checkout. For bulk orders (10+ pieces for weddings, events, or gifts), message the shop for custom pricing.
Q: What payment methods do you accept? A: Etsy accepts credit cards, debit cards, PayPal, Apple Pay, Google Pay, and Etsy gift cards. All payments are processed securely through Etsy's checkout system.
Q: How long does shipping take? A: Every piece is made to order, so processing takes 3-5 business days. After that, US orders ship free via USPS First Class (3-5 business days) or Priority Mail (1-3 business days for an additional $5). International orders ship in 7-14 business days.
Q: Do you ship internationally? A: Yes. International shipping is a flat rate of $12 to most countries. International orders may be subject to customs duties or import taxes, which are the buyer's responsibility and vary by country.
Q: How do I track my order? A: You will receive a tracking number by email and through Etsy once your order ships. You can track your package directly on USPS.com or through your Etsy account under "Purchases and Reviews."
Q: What is your return policy? A: Unworn items can be returned within 14 days of delivery for a full refund. The item must be in its original condition and packaging. Contact the shop to initiate a return. Custom orders are final sale and cannot be returned.
Q: What if my order arrives damaged? A: Message the shop with photos of the damage within 48 hours of delivery. Damaged items are replaced at no cost. You do not need to return the damaged piece.
Q: Is sterling silver hypoallergenic? A: Sterling silver is generally safe for sensitive skin since it contains no nickel. However, if you have a known silver allergy, contact the shop before ordering to discuss alternative materials.
Q: How do I care for my jewelry to keep it looking new? A: Store pieces in the included jewelry box when not wearing them. Use the free polishing cloth to remove any tarnish. Avoid wearing jewelry in the shower, pool, or while applying lotions and perfumes. With basic care, sterling silver jewelry lasts a lifetime.
Glob. If not, create it with Write.