triage-pager

name	triage-pager
description	Pager triage for the platform team.

Triage Pager

Turns a page into either a resolved incident or a handoff carrying enough context for the next responder.

First five minutes

• Acknowledge the page.
• Read the alert's runbook link. Every alert defined in alerts.yaml carries one.
• Post a one-line status in the incident channel.

Deciding severity

Severity comes from customer impact, not from how loud the alert is. The matrix is in the severity guide.

Hand off with a written summary at the end of your shift, following the handoff format.