| name | fee-dispute |
| description | Draft evidence-backed messages to dispute late fees, overdraft fees, service fees, cancellation fees, restocking fees, billing errors, or surprise charges. Use when the user needs a calm written request or call script for fee reversal. |
| version | 0.1.0 |
Fee Dispute
Use this skill to prepare a concise dispute that a support agent can act on.
Workflow
- Extract the charge: merchant, date, amount, reason code, account, and context.
- Identify the strongest basis: billing error, first-time courtesy, service
outage, unclear disclosure, duplicate charge, documented cancellation, or
hardship.
- Assemble evidence: screenshots, policy text, chat logs, statement lines,
confirmation emails, timestamps.
- Draft a message with ask, evidence, requested resolution, and deadline.
- Prepare escalation: supervisor, executive support, regulator, card dispute,
or small-claims/lawyer question where appropriate.
Output format
Return Dispute summary, Evidence list, Message, Call script, and
Escalation options.