菜单
Routes incoming support tickets to the appropriate team or agent based on ticket content analysis, category detection, priority assessment, and agent skill matching. Reduces response time by eliminating manual triage and ensures tickets reach the right person on the first try.
用 Codex 或 Claude 帮你安装 复制这段 Prompt，粘贴到 Codex、Claude 或其他助手里，让它检查 Skill 页面并帮你完成安装。
基于 SOC 职业分类
Helps design statistically rigorous A/B tests for marketing campaigns, landing pages, and product features. Calculates required sample sizes, defines success metrics, sets up test variants, and analyzes results with confidence intervals. Prevents common testing mistakes like peeking and underpowered tests.
Detects abandoned carts and triggers recovery workflows including email sequences, discount offers, and retargeting campaigns. Analyzes cart abandonment patterns to identify friction points in the checkout flow. Tracks recovery rate and revenue recaptured.
Automates the bank reconciliation process by matching transactions from bank feeds with accounting records in QuickBooks or Xero. Identifies unmatched transactions, suggests matches for review, and flags discrepancies. Reduces manual reconciliation time and improves financial accuracy.
Creates multi-channel marketing campaigns with automated workflows. Designs email sequences, social media schedules, and ad targeting rules. Tracks campaign performance across channels and optimizes based on engagement metrics and conversion data.
Creates intelligent chatbot workflows that handle common customer queries, collect information, and route complex issues to human agents. Designs conversation flows, configures response templates, and tracks chatbot performance metrics like resolution rate and handoff rate.
Performs cohort analysis to understand user retention, engagement, and revenue patterns over time. Groups users by signup date, acquisition channel, or plan type and tracks how their behavior changes week over week. Identifies which cohorts retain best and what drives long-term engagement.
| name | ticket-routing |
| displayName | Ticket Routing |
| tagline | Automatically route support tickets to the right team based on category, priority, and skills. |
| description | Routes incoming support tickets to the appropriate team or agent based on ticket content analysis, category detection, priority assessment, and agent skill matching. Reduces response time by eliminating manual triage and ensures tickets reach the right person on the first try. |
| department | ["Customer Support","Operations"] |
| use_cases | ["Ticket Management","Support Automation","Customer Experience"] |
| tools_required | ["Zendesk MCP","Slack MCP"] |
| agents_compatible | ["Claude / Claude Code","Cursor","Windsurf","ChatGPT","Any MCP-compatible agent"] |
| author | Webrix |
| verified | true |
| updatedAt | "2026-05-08T00:00:00.000Z" |
| version | 1.0.0 |
| exampleInput | Set up ticket routing for our support team. Categories: Billing, Technical, Account, Feature Request. Priority: P1 (outage), P2 (broken feature), P3 (general), P4 (question). |
| exampleOutput | Ticket Routing Configuration ROUTING RULES Billing Issues -> Billing Team (avg response: 2h) Technical Bugs -> Engineering Support (avg response: 4h) Account Issues -> Account Management (avg response: 1h) Feature Requests -> Product Team (weekly review batch) PRIORITY ESCALATION P1 (Outage): Immediate Slack alert #incidents + page on-call P2 (Broken): Route to senior agent, 4h SLA P3 (General): Standard queue, 24h SLA P4 (Question): Knowledge base suggestion first, 48h SLA LAST WEEK STATS Total Tickets: 284 Auto-routed: 256 (90%) Misrouted: 8 (3%) — rules updated Avg First Response: 3.2h (SLA target: 4h) |
Automatically route support tickets to the right team based on category, priority, and skills.
Integrations: Zendesk, Slack
Set up ticket categories with routing destinations.
Define priority tiers with SLA targets and escalation rules.
Activate content-based routing with skill matching.
Deliver:
