turnaround-time-management

name	turnaround-time-management
description	Use when managing customer expectations on submission TAT. Each grader has different TAT by service tier.

Turnaround Time Management

TAT varies 5 days (PSA Walk-Through) to 60+ days (PSA Bulk). Manage customer expectations explicitly.

Grader TAT comparison (2026)

Grader/Tier	TAT range	Note
PSA Walk-Through	2-5 days	$600+ fee, limited windows
PSA Super Express	5 days	$300 fee
PSA Express	10 days	$150 fee
PSA Regular	20 days	$75 fee
PSA Value	30 days	$40 fee
PSA Bulk	30-60+ days	$19 fee, 25-card min
BGS Standard	30 days	$50 fee
BGS Express	10 days	$125 fee
SGC Standard	10 days	$25 fee
SGC Express	3 days	$75 fee
CGC Value	15-20 days	$25-50 fee

TAT delay causes

1. Submission queue backlog (Q4 holiday rush, hobby boom periods)
2. Authentication holds for high-value cards
3. Card variation disputes (set-specific edge cases)
4. Damaged in transit
5. Form errors slowing processing

Communication discipline

Notify customer:

1. At submission: expected TAT range + service tier
2. At 50% TAT: progress check via grader website
3. At expected delivery: ship notification
4. If delayed: proactive update with revised TAT

Where this fits in the X3 empire

Customer service workflow for graded card submissions.