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Use when designing the cancellation flow for a SaaS subscription. Covers the principles of frictionless cancel, what to ask during cancel (feedback, not pressure), the confirmation, and the post-cancel experience.
默认使用会先检查来源的 Prompt；你也可以切换为直接命令，或下载本地副本。
决定是否安装前，请先阅读 SKILL.md，以及 SkillsMP 当前展示的配套文件。
用 Codex 或 Claude 帮你安装 复制这段 Prompt，粘贴到 Codex、Claude 或其他助手里，让它检查 Skill 页面并帮你完成安装。
直接命令不会经过审查 Prompt；运行前请先检查来源。
npx skills add https://github.com/x3allamerican/design-skills-fleetsafety --skill self-serve-cancellation-design命令会保持在同一行。复制前请横向滚动并检查完整内容。
想先保存到本地？可下载 SkillsMP 当前能够提供的文件。
Use when designing 404 pages and the broader empty-state pattern library. Covers tone, illustration, search recovery, and the difference between 'no data yet' and 'this URL doesn't exist'.
Use when designing A/B tests. Covers hypothesis-driven testing, sample-size calculation, the test-design template, and the cultural rituals that make testing productive.
Use when shipping any user-facing UI. Covers the non-negotiable accessibility baseline: contrast, focus states, semantic HTML, keyboard navigation, screen-reader support, motion preferences. The minimum to avoid embarrassment and ADA risk.
基于 SOC 职业分类
正在显示 SKILL.md
| name | self-serve-cancellation-design |
| description | Use when designing the cancellation flow for a SaaS subscription. Covers the principles of frictionless cancel, what to ask during cancel (feedback, not pressure), the confirmation, and the post-cancel experience. |
Frictionless cancel is a competitive advantage. Customers remember it. Many come back.
Self-serve cancel button. Visible in settings. Cancel takes 2 clicks max (cancel button + confirm).
ONE optional feedback question ('Why are you leaving?'). 5 radio options + 'Other (free text)'. Skippable. NOT a barrier.
Confirm what cancels (subscription ends [date]), what's preserved (data, can return), what happens next.
Sent within 1 minute. Includes: cancellation confirmed, end date, how to reactivate, invoice for the period.
Offer 'Pause subscription' as alternative ONLY if it's a real product feature. Don't pressure — present as equal option.
Cancel buried in support email. Mandatory retention call. Multi-step survey before cancel allowed. 'Are you sure? Are you really sure? Are you absolutely sure?' loops. Pre-selected 'pause' instead of cancel.
Applied in the X3 Compass build via the relevant pages and components.