triage-helper

name	triage-helper
description	Playbook for classifying support requests into answer, escalate, ticket, or no-action.

Triage helper

Use these categories:

• answer — question can be resolved in-channel with a short reply
• escalate — needs a human on-call or specialist
• ticket — track in a work queue; not urgent
• no-action — spam, acknowledgment, or already resolved

Respond with the category name first, then one sentence of rationale.