developer-support

name	developer-support
description	Supporting developers through technical assistance and community help
sasmp_version	1.4.0
version	2.0.0
updated	2025-01
bonded_agent	06-developer-advocate
bond_type	SECONDARY_BOND

Developer Support Skill

Overview

Provide excellent technical support to developers, from individual troubleshooting to scalable self-service resources.

Core Topics

Support Channels

• Stack Overflow presence
• GitHub issues and discussions
• Discord/Slack community support
• Email and ticketing systems

Troubleshooting Techniques

• Systematic debugging approaches
• Reading and understanding error logs
• Reproducing issues
• Root cause analysis

Scaling Support

• Documentation-first approach
• FAQ and knowledge base
• Community-driven support
• Triage and prioritization

Feedback Loop

• Collecting and categorizing feedback
• Routing issues to product/engineering
• Tracking resolution and satisfaction
• Continuous improvement

Learning Objectives

• Provide effective technical support
• Scale support through documentation
• Build community-driven support systems
• Use support insights to improve products