niopd-ur-journey

name	niopd-ur-journey
description	Creates user journey maps visualizing the customer experience. Use for UX design, service design, or customer experience improvement.

User Journey Mapping Skill

This skill creates visual journey maps capturing the customer experience.

Theoretical Foundation

Journey Map Components

Component	Description
Stages	Major phases of experience
Actions	What user does
Thoughts	What user thinks
Emotions	How user feels
Touchpoints	Where interaction occurs
Opportunities	Where to improve

Instructions

Step 1: Define Journey Scope

• Whose journey? (Persona)
• What journey? (Goal/task)
• Start and end points

Step 2: Map Stages

Identify 4-6 major phases

Step 3: Detail Each Stage

Stage	Actions	Thoughts	Emotions	Touchpoints	Opportunities
[Stage]	[What they do]	[What they think]	😊/😐/😟	[Where]	[Improvement]

Step 4: Identify Pain Points

Where does experience break down?

Step 5: Generate Report

File path: 02-reports/[YYYYMMDD]-journey-map-v0.md

Output Specifications

• File Naming: [YYYYMMDD]-journey-map-v0.md
• Location: 02-reports/
• Template: references/journey-template.md