| name | servicenow-cmdb-health-audit |
| description | Audit ServiceNow CMDB health using NowAIKit MCP tools — find duplicate, orphaned, and stale CIs, score completeness, and propose remediation. Use when the user asks to check CMDB health, data quality, CSDM conformance, or clean up the CMDB. |
ServiceNow CMDB Health Audit
Use the NowAIKit CMDB tools to assess and remediate. Discover exact tool names with search_tools (e.g. "cmdb health", "find duplicates").
Workflow
- Snapshot. Run
cmdb_health_dashboard for the overall score and class breakdown.
- Find issues in parallel:
cmdb_find_duplicates, cmdb_find_orphans, cmdb_find_stale, and analyze_data_quality / check_table_completeness for key classes (cmdb_ci_server, cmdb_ci_appl, business apps).
- Assess impact before any change with
cmdb_impact_analysis on candidate CIs.
- CSDM lens. Check that Application Services, Business Applications, and Service Offerings exist and are related per CSDM 4.0; flag gaps.
- Remediate safely. For merges/retirements/updates, call write tools with
dry_run: true first, present the diff, then apply. Prefer cmdb_reconcile for authoritative-source conflicts.
- Report. Counts by issue type, the health score delta you expect, and a prioritized remediation list (highest blast-radius first).
Rules
- Never merge or retire a CI without showing impact analysis + dry-run diff.
- CMDB writes require
WRITE_ENABLED=true and CMDB_WRITE_ENABLED=true.
- CI relationships must have both parent and child defined (CSDM).
- All writes are captured in the NowAIKit audit log.
