servicenow-cmdb-health-audit

name	servicenow-cmdb-health-audit
description	Audit ServiceNow CMDB health using NowAIKit MCP tools — find duplicate, orphaned, and stale CIs, score completeness, and propose remediation. Use when the user asks to check CMDB health, data quality, CSDM conformance, or clean up the CMDB.

ServiceNow CMDB Health Audit

Use the NowAIKit CMDB tools to assess and remediate. Discover exact tool names with search_tools (e.g. "cmdb health", "find duplicates").

Workflow

1. Snapshot. Run cmdb_health_dashboard for the overall score and class breakdown.
2. Find issues in parallel: cmdb_find_duplicates, cmdb_find_orphans, cmdb_find_stale, and analyze_data_quality / check_table_completeness for key classes (cmdb_ci_server, cmdb_ci_appl, business apps).
3. Assess impact before any change with cmdb_impact_analysis on candidate CIs.
4. CSDM lens. Check that Application Services, Business Applications, and Service Offerings exist and are related per CSDM 4.0; flag gaps.
5. Remediate safely. For merges/retirements/updates, call write tools with dry_run: true first, present the diff, then apply. Prefer cmdb_reconcile for authoritative-source conflicts.
6. Report. Counts by issue type, the health score delta you expect, and a prioritized remediation list (highest blast-radius first).

Rules

• Never merge or retire a CI without showing impact analysis + dry-run diff.
• CMDB writes require WRITE_ENABLED=true and CMDB_WRITE_ENABLED=true.
• CI relationships must have both parent and child defined (CSDM).
• All writes are captured in the NowAIKit audit log.