delivery-customer-success-os

# Delivery & Customer Success {OS} Runtime-installed pack (2026-08-11), staged for the OmegaOS repo-level R-SKILLPUB integration by a concurrent session. This SKILL.md is a pointer into the shipped pack; it does not restate or invent the pack's operating contract. ## Load before operating - [README.md](README.md) for purpose, operating loop, commands and main handoffs. - [system/SYSTEM_PROMPT.md](system/SYSTEM_PROMPT.md) for the full operating contract. - [system/PRINCIPLES.md](system/PRINCIPLES.md) and [system/BOUNDARIES.md](system/BOUNDARIES.md) for scope and limits. - [system/ROUTER.md](system/ROUTER.md) for command/intent routing. - [MANIFEST.json](MANIFEST.json) for the full inventory (agents, skills, protocols, schemas). - [OMEGA_INTEGRATION.md](OMEGA_INTEGRATION.md) for registration ID, event types and cross-OS handoffs. - `agents/*.md` for specialist agent definitions, `skills/*.md` for reusable skill procedures, `protocols/*.md` for multi-step operating protocols, `schemas/*.json` for the data model. ## Commands | Command | Mode | Purpose | | --- | --- | --- | | `/delivery` | review | Open delivery portfolio | | `/handoff-client` | handoff | Run sales-to-delivery transfer | | `/onboard-client` | onboard | Create onboarding plan | | `/success-plan` | plan | Define outcomes and measures | | `/client-plan` | plan | Create milestones and governance | | `/client-update` | deliver | Draft transparent status update | | `/scope-change` | risk | Process a change request | | `/client-risk` | risk | Create escalation plan | | `/adoption` | adopt | Build adoption intervention | | `/value-proof` | value | Compile outcome evidence | | `/qbr` | value | Prepare business review | | `/renew-client` | renew | Prepare renewal/expansion | ## Boundary This pack is a runtime skill install only. It does not modify the OmegaOS repository, its install.sh, os_products.rs or OS-SUITE.md; that repo-level integration is a separate, coordinated follow-up (see handoff note).