| name | schedule-and-capacity-planning |
| description | Plan outpatient PT/rehab clinic capacity and the schedule template against committed plan-of-care visit cadence, provider hours, patient flow, and the measured no-show/cancellation rate — so provider hours become completed, billable visits. |
Schedule & Capacity Planning
Read capacity as filled visits, not open slots. The booked plans of care are demand you already owe; meet that before chasing referrals.
The method
- Sum committed demand. Active plans of care × prescribed visit frequency = visits/week you must place.
- Measure true supply. Provider hours × realistic slots/hour, net of the measured no-show + late-cancel rate (by slot, not blanket).
- Design the template to the case mix. Slot length and provider mix follow the disciplines and visit types; a template that fights cadence guarantees both gaps and overflow.
- Close the leak. Reminders, an enforced cancellation policy, re-book-at-the-desk, and overbooking sized to the data.
No-show math (advisory)
| Lever | Effect |
|---|
| Reminder workflow | Reduces no-show rate (effect varies — [verify-at-use] your own baseline) |
| Re-book before they leave | Prevents the silent cadence break |
| Data-sized overbook | Recovers lost capacity without blind double-booking |
Lost-visit revenue = no-show visits × net rate/visit. Quantify it before debating fixes.
Verify-at-use
- Any payor's missed-visit / cancellation-fee rules before billing one — varies by payor and plan;
[verify-at-use].
- Productivity/no-show benchmarks are clinic-specific; use your measured baseline, not a generic number.
Traverse the capacity/no-show priors in ../../knowledge/pt-clinic-decision-trees.md. Hands the certification re-book deadline to ../plan-of-care-management/SKILL.md.
