Menu
使用 Stripe 等连接计费工具操作客户计费工作流，例如订阅、退款、流失分类、计费门户恢复和计划分析。当用户需要帮助客户、检查订阅状态或管理影响收入的计费操作时使用。
Install with Codex or Claude Copy this prompt, paste it into Codex, Claude, or another assistant, and let it review the skill page and install it for you.
Based on SOC occupation classification
| name | customer-billing-ops |
| description | 使用 Stripe 等连接计费工具操作客户计费工作流，例如订阅、退款、流失分类、计费门户恢复和计划分析。当用户需要帮助客户、检查订阅状态或管理影响收入的计费操作时使用。 |
| origin | ECC |
此技能用于真实的客户运营操作，而非通用的支付 API 设计。
目标是帮助运营人员回答：客户是谁、发生了什么、最安全的修复方案是什么、以及后续应发送什么跟进内容。
从最可靠的标识符入手：
返回简洁的身份摘要：
在操作前将案例归入一个类别：
| 案例 | 典型操作 |
|---|---|
| 重复的个人订阅 | 取消多余订阅，考虑退款 |
| 真实的多席位/团队意图 | 保留席位，澄清计费模式 |
| 支付失败/结账不完整 | 通过门户恢复或更新支付方式 |
| 缺少自助控制功能 | 提供门户、取消路径或发票访问权限 |
| 产品故障或信任破裂 | 退款、道歉、记录产品问题 |
推荐顺序：
若修复需要产品工作，需区分：
若客户痛点源于缺少运营界面，需明确指出。常见示例：
将这些视为 ECC 或网站跟进事项，而非单纯的支持事件。
最终需包含：
使用以下结构：
客户
- 姓名 / 邮箱
- 相关账户标识
计费状态
- 活跃订阅
- 发票或续费状态
- 异常情况
决策
- 问题分类
- 为何此操作正确
已执行操作
- 退款 / 取消 / 门户 / 无操作
后续跟进
- 简短客户消息
产品缺口
- 产品或网站中应修复的内容
Share durable, inspectable context and handoffs between Claude, Codex, Hermes, Cursor, OpenCode, and other agents through the local ECC Memory Vault. Use when an agent must save work state, transfer context, resume another agent's task, or search shared project knowledge.
Share durable, inspectable context and handoffs between Claude, Codex, Hermes, Cursor, OpenCode, and other agents through the local ECC Memory Vault. Use when an agent must save work state, transfer context, resume another agent's task, or search shared project knowledge.
Share durable, inspectable context and handoffs between Claude, Codex, Hermes, Cursor, OpenCode, and other agents through the local ECC Memory Vault. Use when an agent must save work state, transfer context, resume another agent's task, or search shared project knowledge.
Use when multiple consumers and providers must evolve an API or event schema without field drift, integration surprises, or one side silently redefining the interface.
Instinct-based learning system that observes sessions via hooks, creates atomic instincts with confidence scoring, and evolves them into skills/commands/agents. v2.1 adds project-scoped instincts to prevent cross-project contamination.
Query live GPU inventory, submit an authenticated Itô fixed-rate RFQ, inspect RFQ or procurement status, and run explicitly gated node qualification through the separately installed canonical CLI. Use when a user asks to find H100/H200 capacity, request a fixed compute rate, check Itô compute status, or validate GPU nodes.