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| name | googlemap |
| description | Reputation layer, 24h review response SLA |
| plugin | git-plugin-amc |
Reputation layer — NOT part of the repurpose chain. Google Maps runs on a separate, parallel track. It is always active regardless of which other platforms are enabled.
This is the most important platform for local discovery and trust-building. A 4.5+ rating with active responses drives more first-time orders than any social media campaign.
Before generating any Google Maps business post or review/Q&A response:
vault/brandcontext.md first.[BrandContext Loaded] vault/brandcontext.md loaded successfully before generation.| Activity | Frequency | SLA |
|---|---|---|
| Business posts | 2-3x per week | Post at 10am |
| Review responses | Every review | Within 24 hours |
| Q&A responses | Every question | Within 48 hours |
| Business info updates | As needed | Same day |
Formula: Thank + Personalize (mention specific dish if named) + Invite back
Example:
"Thank you so much, [Name]! We're really glad the 麻辣香锅 hit the spot — our kitchen team works hard to get the spice balance right every time. We hope to see you again soon, and let us know what you'd like to try next! 🙏"
Rules:
Formula: Acknowledge → Apologize (no excuses) → Offer to resolve → Move offline
Example:
"Hi [Name], we're really sorry to hear this — that's not the experience we want anyone to have. Please reach out to us directly at [contact] so we can make it right. Thank you for taking the time to share your feedback."
Rules:
Escalate immediately to Tier 1 ([[operations/owner-approval]]) if:
In crisis: pause all review responses and scheduled posts until owner clears.
Google Business posts expire after 6 months. Post 2-3x per week to keep the profile active.
CRITICAL RULE: Before generating any Google Map Business Post, you MUST evaluate the input and output your decision process at the top of your response:
[Decision] I chose Strategy [A/B/C] because the input focuses on [Reason].
Post specs:
Compliance reminder: No "Google Guaranteed" or "Google Verified" claims unless officially enrolled in those programs.
Monitor the Q&A section weekly. Respond to all questions within 48 hours.
Common questions to pre-populate (proactively add these as Q&A):
To maintain brand safety and organic authenticity, you MUST adhere to these strict constraints:
[Address].[特色亮点], [优惠活动], [店铺信息]) unless explicitly required by the platform format (e.g., YouTube descriptions). Social media posts should flow naturally and conversationally, like a human wrote them.