contact-center-web

Zoom Contact Center SDK for Web. Use for web chat/video/campaign embeds, engagement event handling, app-context integrations, and Smart Embed postMessage workflows.

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Repository: anthropics/knowledge-work-plugins
Last source activity: April 9, 2026 at 23:28
Detected SKILL.md language: English
Stars: 23,440
Forks: 2,828

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SKILL.md

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smb-onboard

Claude as the trainer. Walks an SMB owner through connecting their first two tools, runs one recipe to prove immediate value, interviews them about their business (industry, size, top three headaches), stores that context persistently so every other skill benefits, and sets a weekly check-in cadence. Use when the owner is getting started or says any of: "set me up," "setup," "help me get set up," "get started," "help me get started," "get me started," "what can you do," "I'm new to this," or is in their first session.

2026-05-13

business-pulse

Produces a one-page cross-functional business snapshot for SMB owners — cash position (QuickBooks), sales trend (PayPal/Square), pipeline movement (HubSpot), this week's commitments (Calendar), urgent watch-list items (Gmail/Slack), and the single most important thing needing attention today. Proactively tries every available connector and gracefully scopes to whatever is connected — one connector gives a partial pulse; the full stack gives the full picture. Trigger when the user asks how the business is doing, wants a snapshot, a weekly summary, a Monday brief, or says anything like "what am I missing" or "catch me up on the business."

2026-05-12

call-list

Ranks the top-5 leads most worth calling today, supplies talking points from email history, blocks time on the calendar, and drafts follow-up messages. Accepts optional count and date arguments.

2026-05-12

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name	contact-center/web
description	Zoom Contact Center SDK for Web. Use for web chat/video/campaign embeds, engagement event handling, app-context integrations, and Smart Embed postMessage workflows.
user-invocable	false
triggers	["contact center web","zcc web sdk","getengagementcontext web","onengagementcontextchange","contact center smart embed","zcc-init-config-request"]

Zoom Contact Center SDK - Web

Official docs:

Quick Links

Integration Modes

Contact Center App in Zoom client:

Zoom Apps SDK engagement APIs/events.

External website embed:

Campaign SDK/web scripts (zoomCampaignSdk pattern).
Video client initialization pattern.

Smart Embed:

iframe + postMessage event contract.

Hard Guardrails

For campaign SDK, gate calls behind zoomCampaignSdk:ready.
Persist state by engagementId.
Expect context switching and background app behavior.
Validate CSP and allow-list settings before debugging logic.

Chaining

For in-client app APIs and auth flows: ../../zoom-apps-sdk/SKILL.md
For identity and OAuth: ../../oauth/SKILL.md
For cobrowse workflow: ../../cobrowse-sdk/SKILL.md

Operations

RUNBOOK.md - 5-minute preflight and debugging checklist.

contact-center-web

Source facts

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Review the source files

More from this repository

Zoom Contact Center SDK - Web

Quick Links

Integration Modes

Hard Guardrails

Chaining

Operations

Zoom Contact Center SDK - Web

Quick Links

Integration Modes

Hard Guardrails

Chaining

Operations

More from this repository