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pylon

Look up customer support tickets and account history via Pylon. Use this skill when the user asks about support tickets, customer issues, or support history.

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Repository
BuilderIO/agent-native
Last source activity
July 17, 2026 at 22:09
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English
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SKILL.md
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name
pylon
description
Look up customer support tickets and account history via Pylon. Use this skill when the user asks about support tickets, customer issues, or support history.
# Pylon Integration (Support) Pylon access uses the shared provider API runtime. Do not add a separate Pylon client. `/api/pylon/issues` remains only as a thin compatibility route for an existing dashboard and delegates to the same action/provider runtime. ## Access Paths - Use `provider-api-catalog`, `provider-api-docs`, and `provider-api-request` with provider `pylon` for bounded account, contact, and issue queries. - Use a data program with `providerFetchAll("pylon", ...)` for reusable joins, exhaustive support-ticket analysis, or dashboard sources. Existing risk meeting programs demonstrate the HubSpot-to-Pylon domain join. - Stage large responses and reduce them with `query-staged-dataset` or `run-code` before returning results to chat. - For issue corpora, prefer `POST /issues/search` with the created-at filter and body cursor. The older `GET /issues` endpoint has a 30-day window and should not be used for broad dashboard coverage. Authentication is resolved from the current viewer's scoped Pylon credential through the shared provider runtime. ## Key Patterns & Gotchas - Confirm the current endpoint, time-window, filter, and cursor contract with `provider-api-docs`; do not impose a fixed lookback window in a wrapper. - Report inspected issue/account counts, pagination coverage, failed pages, and truncation. A sampled response cannot support an exhaustive absence claim. - Query Pylon directly unless the user explicitly asks for a warehouse copy.
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