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pylon

Look up customer support tickets and account history via Pylon. Use this skill when the user asks about support tickets, customer issues, or support history.

Datos de origen

Repositorio
BuilderIO/agent-native
Última actividad en el origen
17 de julio de 2026 a las 22:09
Idioma detectado de SKILL.md
inglés
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7449
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681

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SKILL.md
Instrucciones de origen · Vista previa de solo lectura
name
pylon
description
Look up customer support tickets and account history via Pylon. Use this skill when the user asks about support tickets, customer issues, or support history.
# Pylon Integration (Support) Pylon access uses the shared provider API runtime. Do not add a separate Pylon client. `/api/pylon/issues` remains only as a thin compatibility route for an existing dashboard and delegates to the same action/provider runtime. ## Access Paths - Use `provider-api-catalog`, `provider-api-docs`, and `provider-api-request` with provider `pylon` for bounded account, contact, and issue queries. - Use a data program with `providerFetchAll("pylon", ...)` for reusable joins, exhaustive support-ticket analysis, or dashboard sources. Existing risk meeting programs demonstrate the HubSpot-to-Pylon domain join. - Stage large responses and reduce them with `query-staged-dataset` or `run-code` before returning results to chat. - For issue corpora, prefer `POST /issues/search` with the created-at filter and body cursor. The older `GET /issues` endpoint has a 30-day window and should not be used for broad dashboard coverage. Authentication is resolved from the current viewer's scoped Pylon credential through the shared provider runtime. ## Key Patterns & Gotchas - Confirm the current endpoint, time-window, filter, and cursor contract with `provider-api-docs`; do not impose a fixed lookback window in a wrapper. - Report inspected issue/account counts, pagination coverage, failed pages, and truncation. A sampled response cannot support an exhaustive absence claim. - Query Pylon directly unless the user explicitly asks for a warehouse copy.
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