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Do sales teams need training? Pitch decks? Battle cards?
Support readiness
Is support trained? Help docs ready? Expected ticket volume?
Legal/compliance
Regulatory approvals? Terms of service updates? Privacy review?
Messaging framework: For [target audience] who [have this problem], [product/feature] is a [category] that [key benefit]. Unlike [alternatives], our product [unique differentiator].
Step 4: Pre-Launch Checklist
4–8 Weeks Before:
Launch goals and success metrics defined; target segments identified
Messaging and positioning finalized
Marketing collateral created: landing page, blog post draft, email sequence, social posts, screenshots/GIFs, help docs and FAQs
Sales enablement materials prepared; support team trained
Analytics and tracking instrumented; monitoring dashboard created
Rollback plan defined and tested; legal/compliance review completed
Internal announcement ready; beta program recruitment started
1 Week Before:
Feature flags configured and tested; all environments verified (staging, production)
Load testing completed; war room schedule set (who's on call)
Communication channels set up (Slack, incident response)
Final stakeholder sign-off obtained; launch day runbook written
Step 5: Design the Beta Program
Type
Users
Purpose
Duration
Internal Alpha
Company employees
Dogfooding, catch obvious bugs
1–2 weeks
Closed Beta
Invited customers (20–200)
Controlled testing, deep feedback
2–4 weeks
Open Beta
Anyone who opts in
Scale testing, broad feedback
2–8 weeks
Feedback collection: in-app widget, NPS/CSAT surveys after key actions, 5–10 beta user interviews, analytics on actual behavior. Triage feedback as bug / UX issue / feature request / confusion.
Beta success criteria: X% of beta users try the feature, Y% continue using it after first try, critical bugs resolved, NPS at or above product average, support load within expected range, no showstopper issues.
Step 6: Choose Rollout Strategy
Strategy
How It Works
Best For
Risk
Phased/Staged
1% → 5% → 25% → 50% → 100%
Most features
Low
Feature Flags
Toggle on/off per user segment
Everything (recommended)
Lowest
Canary
Route % of traffic to new version
Backend changes, API updates
Low
Blue-Green
Switch between two environments
Infrastructure changes
Low
Big Bang
Everyone at once
Urgent fixes, compliance
High
Feature flag types: release toggle (who sees it), experiment toggle (A/B test), ops toggle (kill switch), permission toggle (entitlement-based access).
Staged rollout schedule:
Phase
% of Users
Duration
Gate
1
1%
1–2 hours
Error rate < 0.1%, no critical bugs
2
5%
24 hours
Metrics stable, adoption positive
3
25%
48 hours
Support tickets within range
4
50%
24 hours
All systems nominal
5
100%
—
Launch complete
Step 7: Launch Week Checklist
Launch Day: Deploy to production (or flip feature flags). Activate marketing: announcement email, blog post, social media, in-app messaging. War room active (monitor metrics, errors, support). Internal announcement sent. Sales/support notified.
Launch Week: Daily standup with launch team. Monitor dashboards continuously first 48 hours. Triage incoming bugs and feedback. Fix critical issues immediately. Adjust messaging if adoption is low. Escalate blockers to leadership.
Step 8: Post-Launch Checklist
Checkpoint
Verify
24-hour
Error rates normal? Core metrics stable? Support tickets within expected range?