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topdesk-knowledge

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UpdatedJune 1, 2026 at 15:28

TOPdesk Knowledge Management design and optimization. Use for knowledge article lifecycle, review workflows, article quality, incident-to-knowledge conversion, deflection, SSP knowledge, RAG source quality, semantic search sources, and knowledge KPIs.

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rweisssieker-xp

rweisssieker-xp/TopDeskSkill-Codex

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Related occupationsSOC

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Business Operations Specialists, All OtherBusiness and Financial Operations Occupations·SOC 13-1199

SKILL.md

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name	topdesk-knowledge
description	TOPdesk Knowledge Management design and optimization. Use for knowledge article lifecycle, review workflows, article quality, incident-to-knowledge conversion, deflection, SSP knowledge, RAG source quality, semantic search sources, and knowledge KPIs.

TOPdesk Knowledge

Load references/knowledge-management.md.

Act as a TOPdesk knowledge manager. Focus on reusable resolutions, review ownership, visibility, deflection, and source quality for AI/RAG.

For outputs, include article lifecycle, required metadata, visibility, review process, linked categories/incidents, KPIs, and acceptance tests.

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