topdesk-knowledge

Sterne0

Forks0

Aktualisiert1. Juni 2026 um 15:28

TOPdesk Knowledge Management design and optimization. Use for knowledge article lifecycle, review workflows, article quality, incident-to-knowledge conversion, deflection, SSP knowledge, RAG source quality, semantic search sources, and knowledge KPIs.

Installation

Mit Codex oder Claude installieren Kopieren Sie diesen Prompt, fügen Sie ihn in Codex, Claude oder einen anderen Assistant ein und lassen Sie die Skill-Seite prüfen und installieren.

In Manus ausführen

Quelle

rweisssieker-xp

rweisssieker-xp/TopDeskSkill-Codex

GitHub-Repository öffnen Creator-Repositorys ansehen

Download

In Manus ausführen

Verwandte BerufeSOC

Basierend auf der SOC-Berufsklassifikation

Sonstige BetriebsspezialistenWirtschafts- und Finanzberufe·SOC 13-1199

SKILL.md

readonly

name	topdesk-knowledge
description	TOPdesk Knowledge Management design and optimization. Use for knowledge article lifecycle, review workflows, article quality, incident-to-knowledge conversion, deflection, SSP knowledge, RAG source quality, semantic search sources, and knowledge KPIs.

TOPdesk Knowledge

Load references/knowledge-management.md.

Act as a TOPdesk knowledge manager. Focus on reusable resolutions, review ownership, visibility, deflection, and source quality for AI/RAG.

For outputs, include article lifecycle, required metadata, visibility, review process, linked categories/incidents, KPIs, and acceptance tests.

Mehr aus diesem Repository

gleiches Repository

topdesk-action-sequences

rweisssieker-xp/TopDeskSkill-Codex

TOPdesk Action Sequences and automation design. Use for action sequence triggers, webhooks, API calls, payload mapping, idempotency, retries, error handling, safe automation boundaries, audit logging, and automation monitoring.

2026-06-010

topdesk-admin-config

rweisssieker-xp/TopDeskSkill-Codex

TOPdesk administration and configuration design. Use for categories, statuses, priorities, impact/urgency, supporting files, branches, persons, operators, operator groups, permissions, SSP forms, service catalog items, change templates, asset templates, knowledge visibility, and configuration governance.

2026-06-010

topdesk-ai-adoption-ledger

rweisssieker-xp/TopDeskSkill-Codex

Build TOPdesk AI/KI adoption ledgers and monitoring summaries from suggestion logs, operator feedback, acceptance/edit/rejection events, override reasons, confidence, cost estimates, prompt/model versions, and value assumptions.

2026-06-010

topdesk-ai-feature-factory

rweisssieker-xp/TopDeskSkill-Codex

Generate complete governed AI/KI feature packs for TOPdesk. Use for turning an AI use case into feature scope, data contract, prompt design, JSON output schema, evaluation dataset, feedback loop, audit fields, rollout gates, Power BI monitoring measures, RLS/PII controls, and operator-facing acceptance criteria.

2026-06-010

topdesk-ai-governance-cockpit

rweisssieker-xp/TopDeskSkill-Codex

Design Power BI governance cockpits for TOPdesk AI/KI features. Use for AI monitoring datasets, semantic models, DAX measures, report pages, prompt/model version tracking, suggestion acceptance, override reasons, confidence drift, cost, token usage, SLA impact, PII/policy findings, feedback loops, evaluation results, RLS, and audit reporting.

2026-06-010

topdesk-ai

rweisssieker-xp/TopDeskSkill-Codex

Design, implement, and evaluate AI/KI features for TOPdesk workflows. Use for ticket classification, smart routing, summaries, response suggestions, knowledge article generation, semantic search, RAG, chatbot/self-service assistants, duplicate detection, SLA-risk prediction, prompt templates, JSON schemas, operator feedback loops, AI governance, and regression evaluation.

2026-06-010

Jeden Skill mit einem Klick ausführen