Medusa platform help — open-source (MIT) headless commerce engine for developers and makers: products, orders, carts, customers, and checkout via REST Admin and Store APIs, an in-codebase event/subscriber system in place of native outbound HTTP webhooks, and self-hosted or Medusa Cloud hosting. Use when building a Medusa Admin or Store API integration, authenticating requests (JWT bearer vs API-key Basic vs cookie session), wiring an order.placed event to notify an external system or CRM since Medusa has no built-in outbound webhooks, choosing between self-hosting and Medusa Cloud plans (Develop/Launch/Scale), migrating from v1 to v2, paginating with limit/offset, or comparing Medusa to Shopify/BigCommerce. Do NOT use for cross-cart checkout-conversion strategy (use /sales-checkout) or picking a Merchant of Record for global tax (use /sales-merchant-of-record).
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name
sales-medusa
description
Medusa platform help — open-source (MIT) headless commerce engine for developers and makers: products, orders, carts, customers, and checkout via REST Admin and Store APIs, an in-codebase event/subscriber system in place of native outbound HTTP webhooks, and self-hosted or Medusa Cloud hosting. Use when building a Medusa Admin or Store API integration, authenticating requests (JWT bearer vs API-key Basic vs cookie session), wiring an order.placed event to notify an external system or CRM since Medusa has no built-in outbound webhooks, choosing between self-hosting and Medusa Cloud plans (Develop/Launch/Scale), migrating from v1 to v2, paginating with limit/offset, or comparing Medusa to Shopify/BigCommerce. Do NOT use for cross-cart checkout-conversion strategy (use /sales-checkout) or picking a Merchant of Record for global tax (use /sales-merchant-of-record).
argument-hint
[describe what you need help with in Medusa — e.g. 'notify my CRM when an order is placed' or 'JWT vs API key auth']
license
MIT
version
1.0.0
tags
["sales","checkout","ecommerce","platform"]
github
https://github.com/medusajs
Medusa Platform Help
Step 1 — Gather context
If references/learnings.md exists, read it first for accumulated platform knowledge.
Figure out what the user actually needs before diving in:
Goal — building/debugging an API integration, reacting to a commerce event, choosing self-host vs Medusa Cloud, a checkout/conversion question, or a store-ops task?
Surface — Admin API (/admin), Store API (/store), the auth routes (/auth/...), the event/subscriber system, the JS SDK, the MCP server, or the Admin dashboard UI?
Version — v2 (current, modular framework) or legacy v1? Endpoints, auth, and the module system differ.
Skip-ahead rule: if the prompt already says what they need, go straight to Step 2.
Step 2 — Route or answer directly
If the question is really a cross-platform strategy, hand off with the exact command:
If the user wants…
Route to
Checkout conversion / order bumps / cart-abandonment tactics across carts
/sales-checkout {question}
Whether to use a Merchant of Record for global VAT/sales tax
/sales-merchant-of-record {question}
Digital-product pricing & launch strategy
/sales-digital-products {question}
Post-purchase email / abandoned-cart sequences
/sales-email-marketing {question}
Comparing Medusa against another commerce backend
/sales-checkout {question} (platform selection)
Otherwise it's a Medusa-specific question — answer it here.
Step 3 — Medusa platform reference
Read references/platform-guide.md for the full reference — capabilities and what's API vs event vs UI-only, pricing/plan gates, data model with JSON shapes, and quick-start recipes. For raw auth/endpoint/pagination/event detail, read references/medusa-api-reference.md.
Answer using only the relevant section — don't dump the whole guide.
Step 4 — Actionable guidance
Medusa emits events (e.g. ); you react in a file () or build outbound HTTP yourself in that handler. To push to an external URL/CRM, write the in the subscriber or install a community webhook plugin — don't expect a "webhooks" settings page like Shopify/Stripe.
There are no native outbound webhooks.
internal
order.placed
subscriber
src/subscribers/*.ts
fetch
Pick the right auth for the surface. Admin/Store APIs accept a JWT Bearer token (from /auth/{actor}/{provider}), an API key in the Authorization: Basic header (admin secret keys), or a cookie session (/auth/session). Storefronts also send a publishable API key header to scope sales channels.
Know the v1/v2 split. v2 is the modular framework (workflows, modules, @medusajs/framework); v1 endpoints and the old JS client differ. Confirm the version before quoting paths.
Self-host is free; Cloud is for not running infra. The engine is MIT and 0% GMV fee everywhere; Medusa Cloud (from $29/mo Develop) sells managed Postgres/Redis/deploys — custom domains, autoscaling, and background workers are gated to higher tiers.
If you discover a gotcha or fix not in references/learnings.md, append it there with today's date.
Gotchas
Best-effort from research (2026-06) — re-verify plan gates, fees, auth, and API versions against live docs.
No built-in outbound webhooks. Medusa's "events" fire inside your app and are handled by subscribers in code — there is no UI to register an external webhook URL. Outbound delivery (retries, signing, logging) is your responsibility unless you add a plugin.
Events ≠ critical-path. Subscribers run async for side-effects (emails, syncs). For logic that must affect the order flow, use a workflow hook, not a subscriber — a failing subscriber won't roll back the order.
Local Event Module is dev-only. The default in-memory event bus loses events on restart and doesn't scale across processes; production needs the Redis Event Module (and Redis for the workflow/cache infra too).
v1 vs v2 confusion. Lots of tutorials and the old medusa-react/JS client target v1. v2 uses @medusajs/js-sdk, @medusajs/framework, and a different module/auth model.
Storefront calls need a publishable API key. Store API requests without the x-publishable-api-key header (scoping the sales channel) return errors or empty data.
It's a framework, not a turnkey store. Expect a real dev setup (Node, Postgres, Redis) and a learning curve; there are no drag-and-drop themes — you build the storefront (e.g. the Next.js starter).
Related skills
/sales-checkout — Checkout-conversion strategy across carts (order bumps, upsells, cart-abandonment recovery) and platform selection.
/sales-bigcommerce — Another API-first commerce backend; compare if you're choosing a platform (BigCommerce is SaaS, Medusa is self-hostable).
/sales-spree — Open-source (BSD-3) self-hostable headless engine on Ruby on Rails; compare by language (Ruby vs Node.js/TypeScript) and note Spree ships native outbound webhooks while Medusa uses in-process events/subscribers.
/sales-shopify — The leading hosted commerce backend; compare against Medusa's self-hosted/open-source model.
/sales-merchant-of-record — Whether to use a MoR (Paddle, Lemon Squeezy) for global tax instead of self-managing (Medusa is not a MoR).
/sales-do — Not sure which skill to use? The router matches any sales objective to the right skill. Install: npx skills add sales-skills/sales --skill sales-do -a claude-code
Examples
Example 1: Notify a CRM when an order is placed (developer/automation)
User: "I set up a webhook in Medusa to POST to my CRM when an order completes, but I can't find where to add the webhook URL. How do I do this?"
Approach: Explain Medusa has no outbound-webhook settings page — you react to the internal order.placed event in a subscriber. Create src/subscribers/order-placed.ts exporting a handler (SubscriberArgs<{ id: string }>) plus export const config = { event: "order.placed" }; inside, resolve the order service to load the full order by event.data.id, then fetch() your CRM endpoint. Note the subscriber runs async (it won't block/roll back the order), and to use the Redis Event Module in production so events survive restarts.
Example 2: Authenticating an Admin API script (developer/automation)
User: "I'm writing a Node script to pull all my Medusa orders into a warehouse. What auth do I use and how do I page through them?"
Approach: For server-to-server, create an admin API key and send it in Authorization: Basic {key} (base64 optional in v2), or obtain a JWT from POST /auth/user/emailpass and send Authorization: Bearer {token}. Call GET /admin/orders?limit=100&offset=0, read count in the response, and walk offset in steps of limit (sort with order=-created_at). Mention there's no documented hard rate limit, so still throttle politely.
Example 3: Self-host vs Medusa Cloud
User: "Should I self-host Medusa or pay for Medusa Cloud? I'm a solo founder launching a small store."
Approach: The engine is MIT/free with 0% GMV fee either way — Cloud just sells managed infra. The $29/mo Develop tier is dev-grade (no custom domain, no autoscaling, capped compute/email) so it's for previews, not production; production starts at Launch ($99/mo) which adds custom domains, autoscaling, and zero-downtime deploys. If they're comfortable running Postgres + Redis + a Node host (Railway/Render/Fly), self-hosting is cheaper; if not, Launch removes the ops burden. Match the choice to their infra appetite, not defaults.
Troubleshooting
"Where do I register a webhook URL to notify an external system?"
You don't — Medusa has no outbound-webhook UI. Listen to the internal event in a subscriber (src/subscribers/<name>.ts with config.event set to e.g. order.placed) and make the outbound HTTP call yourself, or install a community webhook plugin (e.g. a medusa-webhooks/medusa-events-webhooks package). Use the Redis Event Module in production and add your own retry/signing/logging — none of that is built in.
"My Store API request returns an error or empty data"
The Store API is scoped by sales channel via a publishable API key — send it in the x-publishable-api-key header. Also confirm you're hitting /store/... (not /admin/...) and that the resource is published to the channel your key maps to.
"I followed a tutorial but the endpoints/imports don't exist"
You're likely mixing v1 and v2. v2 uses @medusajs/js-sdk and @medusajs/framework, a new module/workflow system, and the /auth/{actor_type}/{provider} auth routes; v1's medusa-react/old JS client and many older blog posts won't match. Check the version of your project (@medusajs/medusa in package.json) and read v2 docs specifically.
