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Re-engage an account whose product usage has dropped or stalled, recovering adoption before it becomes churn risk.
Install with Codex or Claude Copy this prompt, paste it into Codex, Claude, or another assistant, and let it review the skill page and install it for you.
Based on SOC occupation classification
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| name | adoption-recovery |
| description | Re-engage an account whose product usage has dropped or stalled, recovering adoption before it becomes churn risk. |
| when_to_use | Use for adoption_gap signals, declining logins, or a licensed feature with low seat usage. |
| allowed-tools | ["detect_signals","decide_next_best_action","get_account_context","search_knowledge_base","get_engagement_history","query_csm_database","build_draft","trigger_in_product_message","create_review_task","search_microsoft_365","ask","remember"] |
A guided-recovery play for accounts where usage has dipped or a feature was never adopted. The goal is to restore momentum with a low-friction, value-first nudge — not to sell.
adoption_gap, declining logins, licensed-but-unused features, onboarding stalls.