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Connect a newly released product enhancement to an account that previously asked for it, turning a release into a credible, welcome update.
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Based on SOC occupation classification
Build complete Agent 365 AI teammates from variable scenarios: real Microsoft 365 Agents SDK hosting, OBO and agentic-user identity, A365 observability, generated skills and typed tools, existing MCP or OpenAPI-derived MCP integrations, workflows, review gates, and manager/fleet control planes.
Re-engage an account whose product usage has dropped or stalled, recovering adoption before it becomes churn risk.
Decide what needs the human CSM and how urgently, routing the right items to review and letting routine ones flow at scale.
Prepare a concise risk brief for an at-risk account approaching renewal, so the CSM can intervene with the full picture.
Draft customer outreach that genuinely sounds like the assigned CSM, using their accepted-message style as the anchor.
| name | enhancement-match |
| description | Connect a newly released product enhancement to an account that previously asked for it, turning a release into a credible, welcome update. |
| when_to_use | Use for release_relevant signals, especially when an enhancement matches a customer's earlier request. |
| allowed-tools | ["query_csm_database","search_knowledge_base","get_account_context","get_engagement_history","build_draft","send_email","trigger_in_product_message","create_review_task","remember"] |
The best release announcements feel like a promise kept. This skill connects a new enhancement to a customer who asked for it, so the outreach lands as "you asked, we built it" rather than generic product news.
release_relevant, GA announcements, enhancements tagged to a customer request.