pa-feedback-aggregator

name	pa-feedback-aggregator
description	Aggregates product feedback from support tickets, call transcripts, surveys, and CSM notes, then clusters into themes for the product team. Produces weighted reports showing which issues affect the most customers and the most revenue. Use when asked to collect customer feedback, aggregate feature requests, theme product feedback, build a voice-of-customer report, identify common product gaps, or when any workflow needs structured feedback data for the product team. Also triggers for questions about customer feedback analysis, feature request patterns, product improvement priorities, or voice of customer reporting.
license	MIT
metadata	{"author":"Stephen Rogan","version":"1.0.0","pillar":"product-adoption","category":"feedback-loop"}

Feedback Aggregator

Collects product feedback from multiple sources, clusters it into themes, and produces structured reports for the product team. Part of the Product Adoption & Value Realisation pillar.

This is a collection and analysis skill. It aggregates and themes feedback. It does not prioritise product roadmap decisions (that is product management) or advocate for specific customers (that is the CSM's job using this data as evidence).

When to Run

• Continuous: Scans incoming support tickets and call transcripts for feedback signals
• Scheduled: Monthly aggregation and theming report
• On-demand: When a CSM or product manager requests feedback analysis on a specific topic or feature area