| name | warranty-timeline |
| title | Warranty Request Timeline |
| description | Generates a chronological timeline of warranty requests, claims, and complaints for product defect litigation, regulatory proceedings, or internal investigations. Analyzes complaint patterns, establishes manufacturer notice dates, and calculates defect statistics. Use when building warranty claim timelines, product defect chronologies, complaint pattern analysis, discovery summaries, expert report exhibits, or trial timeline exhibits. |
| author | CaseMark |
| author_url | https://github.com/CaseMark/skills/tree/main/skills/legal/warranty-timeline |
| license | Apache-2.0 |
| version | 0.1.0 |
| execution_mode | open |
| jurisdiction | general |
| practice | personal-injury |
| language | en |
Warranty Request Timeline
Builds a defensible chronological timeline of warranty requests and complaints for product defect litigation, regulatory proceedings, or internal investigations.
Prerequisites
Collect before starting:
- Product ID — model number, SKU, or product name
- Source documents — warranty DBs, complaints, service records, RMA logs, internal emails, quality reports
- Date range — target period
- Privacy constraints — redaction/anonymization requirements per protective order
Workflow
Copy and track progress:
- [ ] Step 1: Collect and extract data from source documents
- [ ] Step 2: Organize chronologically and analyze patterns
- [ ] Step 3: Calculate statistics
- [ ] Step 4: Assemble deliverables
- [ ] Step 5: Apply privacy redactions and verify source attribution
Step 1: Data Collection
Search uploaded documents using broad terms:
| Primary | Secondary |
|---|
| warranty claim/request | return authorization, RMA |
| product defect, malfunction | service/repair request |
| customer complaint, product failure | engineering investigation, quality hold |
| [product name/model/SKU] | batch/lot number |
Extract per record:
| Field | Notes |
|---|
| Request date | Exact date; temporal proximity matters for notice |
| Customer ID | Redact per protective order |
| Product info | Model, serial, mfg date, batch/lot, purchase date |
| Defect description | Preserve verbatim customer language |
| Company response | Repair/replace/refund/deny + rationale |
| Resolution date | Calculate days-to-resolution |
| Handling personnel | Name + role (potential fact witnesses) |
| Source attribution | Document title, repository, custodian, creation date |
Step 2: Chronological Organization & Pattern Analysis
Organize earliest to most recent. For high-volume products, group by week/month with drill-down.
